Senior Product Operations Manager, Airtable

Senior Product Operations Manager, Airtable

Join to apply for the Senior Product Operations Manager, Airtable role at Thesis.

This range is provided by Thesis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60.00/hr - $70.00/hr

Reports to:

Product Operations Director

Department:
Operations

Classification:
Temporary, Non-Exempt (Potential for Temp-to-Perm)

Note:

Our Airtable team is growing rapidly and we are always on the hunt for talented Airtable builders to join our team in a temporary capacity! If you are interested in working with us, you can submit an application through this job posting. This will allow you to share information about yourself and your availability. You will then be added to our talent community where you'll be considered and contacted as opportunities arise - you always have the choice to say "not now" if/when we reach out.

Who We Are
We are Thesis. Proudly headquartered in Portland, OR, for over 20 years, we're a digital agency hell-bent on humanizing the relationship between people and brands. Our values guide what we do, our culture is built upon the belief that our strength is in our approach, and our work is only as strong as the people, data, creative spirit, and diverse perspectives we put behind it.

The Senior Product Operations Manager is responsible for executing client-facing Airtable implementations. This role focuses on configuring Airtable to meet client needs while managing the balance between technical and tactical realities. Effective communication and maintaining strong client relationships are essential. The role primarily handles the physical setup of Airtable implementations and requires an advanced understanding of Airtable and software implementation.

• A Collaborator:
  Internally, this role collaborates with other Airtable builders and producers to provide support and expertise. Externally, this role collaborates directly with clients as part of the Thesis team of experts. This role partners with all levels of stakeholders across both the internal and client teams.

• Build and configure:
  Stand up from zero or augment existing Airtable systems, tailoring Airtable solutions to meet changing client needs and business objectives.
• Be an expert:
  Be a subject-matter-expert for all things Airtable and when expertise isn’t available, coordinate to find an answer or solution.
• Manage & orchestrate support:
  Have the know-how to take individuals or teams through an introduction of a new product. Interpret product updates, apply them to existing processes, and prepare wide‑scale training as needed. Contribute to and lead, when required, quality training programs.
• Implement best practices:
  Inform best practices and standard operating procedures for the client teams who use the tools we provide. Partner with others on the team to create and maintain this documentation.
• Be responsible:
  Mindfully manage your time to provide precise solutions that center the user and stay in sync with project scope and timelines.

• 3+ years experience in an Airtable-building role.
• Deep understanding of Airtable, including interfaces, formulas, linked records, and automations.
• Proficiency in Asana, Wrike, Harvest, Slack, Notion and other project management, time tracking, communication and knowledge management tools is a plus.
• Experience creating accessible learning and training materials for applications, software, and programs, and leading teams through training as needed.
• Effortless ability to collaborate with clients by anticipating their needs and delivering against sold projects.
• Exceptional ability to recognize opportunities to improve workflows through the implementation of new tools. The ability to successfully communicate and motivate stakeholders is critical.
• Experience working closely with multidisciplinary teams and various leadership levels to ensure that solutions align with all department needs.
• Strong communication skills, with a collaborative mentality and top‑notch interpersonal skills.

• Using standard office equipment,…