Desktop Administrator

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Job Summary Clark County IT is looking for a diligent, innovative, analytical and experienced Desktop Administrator who views success as the ability to serve others. This hire is dedicated to providing the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us.
A versatile individual who is interested in helping support County operations, based on industry best practices. All of us in IT understand that our job may require us to be available 24/7 to provide the high level of customer service our customers expect.
However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement.
The Desktop Administration role will also trouble shoot problem areas (in person, remote connections or by phone) in a timely accurate fashion and provide end-user assistance where required. Supporting mid-level functions for the Help Desk team and other areas within the Client Services team. Focused in both Tier 1 and Tier 2 activities.
This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.# Qualifications
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* Education and Experience:

**** Bachelor’s degree or equivalent experience in information technology, computer science or a related field or any combination of training and experience that would provide the required knowledge, skills and abilities will be considered.  Three years of progressive responsibility in a professional or technical discipline in one or more of the above described IT roles.

-  Bachelor’s degree in computer science or a related field OR a minimum three years of experience working as a desktop admin. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.

PREFERRED QUALIFICATIONS:

-  5 years or greater experience as a Desktop Administrator.

-  CompTIA A+; or-  MCSA Windows 11; or-  MCSE Microsoft Certified Solutions Expert (MCSE); or equivalent experience-  CISCO VOIP Phone Certificates; or equivalent experience-  Knowledge of current principles in PC environments and information technology systems to include:
Windows 11 O/S;
Windows networking principles;
Active Directory, DNS, DHCP;
Group Policy management; command line execution; internal and external storage devices; productivity software application suites;
Jabber, Office 365 Product Suite, MS Teams, Outlook; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems.

-  A valid motor vehicle operator’s license may be required depending on the job functions.

-  Employment is contingent upon passing a security background investigation.

THE INDIVIDUAL SHOULD HAVE A DEMONSTRABLE UNDERSTANDING OF:

-  Superb interpersonal communication (written/verbal).

-  Ability to consistently handle and follow through with multiple projects, tasks and business processes within expected time frames.

-  Highly self-motivated and directed, with keen attention to detail and accuracy.

-  Able to reliably prioritize tasks in pressure situations.

-  Strong customer service orientation with validated analytical and problem-solving abilities.

-  Self-starter, self-motivated, work autonomously and in group/project settings-  Researching sophisticated technical issues through peer review, user groups, forums and other sources.

-  Client-based Computers (PCs), attached peripherals-  Windows/Apple/Chrome O/S functions and connectivity-  Office 365 Product Suite-  Client/server applications and deployment strategies-  Wired/wireless network, and networking protocols-  VOIP phone configuration-  Desktop environment security and standard processes including Multi-Factor Authentication.

-  Previous public sector experience-  All combinations of education, experience, and training that demonstrate the above will be considered.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Selection Process:
* Resumes and other documents must be attached together in the 'Resume Upload' section of the…