Systems Operations Manager

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Equal Exchange

Equal Exchange is a pioneering, worker-owned Fair Trade cooperative that partners with small-scale farmer co-ops globally to sell organic products ranging from coffee, tea and chocolate, and bananas and avocados, aiming to create a more equitable food system by paying fair prices, empowering farmers, and promoting sustainable practices, challenging corporate control of food

Systems Operations Manager — Employment Status:
Full-time, regular, Worker-Owner Track
•

Hours:

40–45 hours/week
• Starting Salary: $65,000-$75,000, depending on experience
•

Location:

Portland, OR or West Bridgewater, MA
•

Reports to:

Vice President

Benefits: Health/dental/vision insurance coverage, vacation time, holidays, sick days, and eligibility for worker ownership

Job Description: The primary responsibility of the Systems Operations Manager is to maintain and optimize organizational systems while working closely with cross-functional teams to ensure systems run smoothly and efficiently to meet business needs.

Tech Stack: Net Suite, RF Smart, SPS Commerce (EDI), Excel and Google Suite

• Administer and optimize Net Suite across subsidiaries and departments, including workflows, permissions, integrations, transaction support, reporting, and overall data integrity.
• Provide cross-departmental systems support and technical troubleshooting for Sales, Production, Purchasing, Finance, Customer Service, and Warehouse teams.
• Manage new user setup, roles, permissions, and ongoing system access.
• Monitor system updates and assess impact on business processes.
• Manage and optimize EDI integrations through SPS, including mapping, onboarding, fulfillment handling, and order flow accuracy.
• Support Warehouse Operations with RF Smart and WMS improvements, ensuring digital and physical workflows stay aligned.
• Lead or support cross-functional systems and operations projects.
• Oversee materials classification and reporting for Extended Producer Responsibility (EPR) compliance in coordination with internal teams.
• Other projects as needed or directed by supervisor
• Participate in staff, team, department, and educational (Exchange Time) meetings.
• Understand our producer partners, trading policies, and the Fair Trade movement.
• Understand and participate effectively in our worker cooperative model.

• Strong analytical and problem-solving skills
• Experience with ERP systems preferred, including data management, reporting, permissions, transactions, subsidiaries and/or integrations
• Experience with EDI, RF Smart, or similar operational systems preferred
• Ability to work independently and collaboratively with cross-functional teams
• Ability to effectively prioritize time and responsibilities
• Flexibility and willingness to continuously learn by experience
• Excellent communication and training skills
• Project management experience, especially around systems or operations improvements, is a plus
• Ability to handle complex data work and maintain high standards for accuracy

Please provide your resume and answers to the following questions by email to hirep:

• How would this position impact Equal Exchange’s mission to help small farmers get what they want?
• Give an example of a project that you had to complete from start to finish.
• Imagine Equal Exchange acquired a company in a different country with their own ERP/technology stack. Leadership is asking you to review the international organizations systems and make a recommendation on how to proceed. The characteristics of the Equal Exchange system are: relatively expensive, robust invoicing/costing/operational economics, potential for multiple currencies and a highly effective WMS system. The characteristics of the international organization’s system are: it’s cheap, invoicing/costing/operational economics are solid, only operates in the one national currency and has no WMS system.

Employment type: Full-time

Seniority level: Entry level

Portland, OR 4 weeks ago