Sr. Client Success Manager

Senior Client Success Manager

Our client, a leading provider in telecom, physical security, and cybersecurity solutions, offers an exciting opportunity for a Senior Client Success Manager. This role is critical to the organization's commitment to customer satisfaction and business growth. With a portfolio of around 100 existing accounts, the Senior Client Success Manager focuses on customer retention and account expansion — no cold calling or outside prospecting required.

• Manage and grow relationships with an assigned portfolio of 100+ clients.
• Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions.
• Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs.
• Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies.
• Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings.
• Collaborate with internal technical and project management teams to deliver on client expectations.
• Maintain strong product knowledge of our client's flagship M-Suite solutions, connectivity services, and managed offerings.
• Use data and customer insights to proactively identify growth opportunities.

• 5+ years of client success, account management, or inside sales experience in technology, telecom, or cybersecurity.
• Proven ability to meet and exceed revenue quotas and grow existing accounts.
• Strong technical acumen — comfortable discussing networking, security, and connectivity solutions.
• Experience managing complex purchasing processes and coordinating internal resources.
• Excellent communication and relationship-building skills with C-suite and technical stakeholders.
• Organized, proactive, and self-motivated — thrives in a fast-paced, consultative environment.
• Experience working with value-added resellers (VARs) or technology integrators is a plus.

If you're a driven professional with a talent for cultivating strong client relationships and a passion for technology, we'd love to hear from you. Apply today to join our client's dedicated team and help shape the future of telecom, physical security, and cybersecurity solutions.