Business Intelligence Analyst; Systems​/Applications Analyst, Sr

Overview

Business Intelligence Analyst (Systems/Applications Analyst, Sr.)
US--Remote

Requisition :
Position Category: Information Systems
Job Type: AFSCME union represented
Position Type: Limited Duration Full-Time
Posting Department: Information Technology Group (ITG)
Posting Salary Range: $99,981 - $151,397 per year, with offer based on experience, education and internal equity
Posting FTE: 1.00
Posting

Schedule:

Monday - Friday
Posting

Hours:

8:00am - 5:00pm with core working hours of 9:00am - 3:00pm PST
HR Mission: Central Services
Drug Testable: No

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

Product Implementation & Configuration

• Partner with business stakeholders to capture requirements for reporting and analytics use cases.
• Participate in the planning, coordination, and execution of analytics product implementations.
• Install, configure, and maintain analytics tools, applications, and environments.
• Assist with system integrations between analytics platforms and source systems.
• Configure analytics solutions (dashboards, reports, data models, security settings) to meet business requirements.
• Partner with other BIAA staff on the implementation and confirmation of Epic Integrated Analytics tools
• Support user acceptance testing (UAT) and incorporate feedback into configuration refinements.
• Set up role-based access, permissions, and security controls.

Product Support

• Act as a subject matter expert (SME) for supported applications in user-facing contexts.
• Participate in Epic upgrade cycles, including testing and validation of Cogito-related functionality.
• Implement enhancements and optimize reporting solutions to meet evolving business requirements.
• Assist in developing communication campaigns to inform users about upgrades, changes, and new features.
• Assist in maintaining data dictionaries and metadata documentation.
• Communicate technical information in business-friendly terms.
• Troubleshoot and resolve issues related to report execution, ETL processes, and data extracts.
• Monitor system performance and escalate critical incidents.

Product Engagement & Adoption

• Promote awareness and adoption of IT products, applications, and tools across the organization.
• Serve as the liaison between IT and end users to gather feedback on usability and adoption challenges.
• Identify opportunities to enhance user engagement and satisfaction with supported products.
• Partner with business units to showcase product features, best practices, and success stories.
• Provide recommendations to leadership for product improvements and new functionality that support business goals.

Training & Education

• Develop and deliver training programs for end users, super users, and IT staff on supported applications and tools.
• Develop job aids, quick reference guides, and documentation for analytics products.
• Assess training effectiveness through evaluations, feedback, and ongoing performance monitoring.
• Stay current on system updates, ensuring training materials and sessions reflect the latest functionality.

Vendor Management

• Serve as the primary point of contact between IT and assigned vendors.
• Escalate concerns and track progress on vendor commitments and service-level agreements (SLAs).

Other duties as assigned

Required Qualifications

Education and Experience

• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Eight years work related experience in the information technology field…