Resolute HB Application Analyst; System​/Application Analyst, Senior

Department Overview

The Resolute HB Application Analyst plays a very important role in a high-risk position. Responsible for making sure that all the functions of HB Resolute are accomplished daily (electronic and paper bills, cash posting, import and export functions, etc.) Provide technical expertise and direction in the analysis, design, build, and support of the Resolute HB application. Troubleshoot assigned Resolute HB application related issues and document resolution.

Also responsible for oversight of the Enterprise Coding workflows and 3M in Epic. Work with the Revenue Cycle implementation team and vendor during application fixes, upgrades and new releases.

• System Analysis and Design:
  Participates in and directs the system design, build, validation, implementation, and ongoing maintenance of the Resolute HB application.
  • Thoroughly documents and understands Patient Business Service’s (PBS) business processes and how Resolute HB supports these processes.
  • Work with PBS to make design recommendations to meet requirements and schedules.
  • Develop and review technical specifications for acquisition decisions.
  • Perform both unit and integrated testing including developing testing scripts, documentation of testing and resolution of issues.
  • Perform testing of Special Updates, Interim Updates, and upgrades to new releases prior to implementation.
  • Perform build in production environments. Supports build and maintenance in third party applications, including working with vendors.
  • Oversees the Enterprise Coding workflows and 3M in Epic.
• Problem Resolution:
  Respond to customer problems.
  • Communicate and document problem progress and resolution.
  • Analyze problems to determine if it is necessary to resolve, if needed escalate it to Epic project leadership.
  • Communicate with Epic project leadership on the prioritization of trouble ticket resolutions to meet OHSU needs.
  • When needed, work directly with Epic (Madison Based Staff) on resolution of issues.
• Application Maintenance:
  Assist with the maintenance and/or maintain and update the Resolute HB profiles and Work Queues (WQ).
• Leadership:
  Prepare and present lessons to Epic team with goal of training issues, reviewing solutions and advocating for standardization.
  • Assist with the integration of all teams.
  • Responsible for representing HB issues at change advisory boards as well as integrated meetings with other technical staff.
• Achieve and maintain Resolute HB application certifications, complete New Version training on the required schedule.
  • Demonstrate self-motivation, take on projects/tasks willingly, act on opportunities to improve or gain knowledge and contributes new ideas in a constructive manner.
  • Demonstrate respect, professional behavior and confidentiality in meeting customer needs.
• Other duties as assigned.

• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
• Epic HB Resolute certified and/or HB Resolute Claims certified.

• Experience implementing an Integrated Enterprise Hospital System (Admitting, Scheduling, Billing, CPOE, Documentation, etc.) preferable Epic Experience implementing technology that promoted fundamental changes in hospital settings.
• Ability to…