Desktop IT Support
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-10-11
Listing for:
Medasource
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Computer/Desktop Engineer
Job Description & How to Apply Below
- Prepare, stage, deploy, and replace Windows workstations and related equipment
- Support endpoint lifecycle and hardware-refresh activities
- Troubleshoot desktop, laptop, software, connectivity, and peripheral issues
- Resolve assigned Field Services and desktop-support tickets
- Support printers, phones, mobile devices, shared workstations, and common peripherals
- Assist with hardware moves, installations, inventory tracking, and equipment reconciliation
- Perform basic user setup and account-access support
- Document completed work and maintain accurate ticket and asset records
- Communicate professionally with clinical and administrative caregivers
- Support additional onsite Field Services and daily operational work as assigned
- Maintain productivity and independently identify next steps after completing assigned priorities
Skill Set Requirements:
- Hands-on desktop support, IT support, or Field Services experience
- Experience deploying and troubleshooting Windows workstations
- Familiarity with common desktop hardware, software, and peripherals
- Ability to diagnose connectivity, endpoint, printer, and user-access issues
- Strong customer-service and communication skills
- Ability to follow established processes while working independently
- Self-motivated and able to manage multiple priorities without significant supervision
- Comfortable supporting users in an active hospital environment
- Reliable transportation and ability to work 100% onsite in Santa Rosa
- Full-time availability through December 31, 2026
Nice to Haves:
- Hospital or healthcare IT experience
- Experience with Active Directory and Microsoft 365
- Familiarity with Service Now or another enterprise ticketing platform
- Experience with SCCM, Intune, or comparable endpoint-management tools
- Experience supporting mobile devices, phones, printers, clinical peripherals, or shared workstations
- Familiarity with Epic or other clinical applications
- Previous Providence experience
Education/Certification(s)/License(s):
- High school diploma or equivalent required
- Associate degree, technical training, or equivalent hands-on IT experience preferred
- CompTIA A+, Network+, Microsoft, or comparable technical certification is a plus
- Valid driver’s license and reliable transportation required
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