Lead Order Clarification and Approval Team Technician

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences.

In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them. If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you. At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals).

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria.

Lead Order Clarification And Approval Team (OCAT) Technician guides both the remote and on-site team members to provide top-notch customer service and results. They cultivate a culture of excellence, surpassing expectations in partner and departmental interactions. This is a full-time, on-site position based at our Pharmacy Warehouse near Gresham, OR. This position requires 40 hours per week, typically scheduled Monday-Friday during OCAT core business hours.

Perform the duties of an Order Clarification and Approval Technician

• Serve as the primary resource for OCAT team members, leading problem-solving efforts, facilitating task delegation, and ensuring effective issue resolution
• Train new and existing team members
• Assist in keeping associates on track to achieving productivity goals
• Assist supervisor with comprehensive support and feedback to team while fostering a supportive team environment
• Lead problem-solving efforts and report system errors; aid in the creation and identification of policies, resources, and solutions
• Ensure SLAs for on-site tasks are met on a daily basis

• 4+ years of pharmacy experience with a minimum with 1 year of experience as a Vetsource OCAT Technician or equivalent experience
• Must hold a current Certified Pharmacy Technician license with the Oregon Board of Pharmacy
• Motivated independent problem solver with excellent attendance, time-management, and follow-through
• Strong communication, interpersonal, and de-escalation skills
• A team-oriented mindset, positive attitude, and adeptness in collaborating
• Excellent computer skills, including the capability to quickly learn, navigate, and multi-task unfamiliar systems or programs

• Leadership experience
• Veterinary experience
• Prior experience in a pharmacy setting or with processing pharmacy orders
• Knowledge and experience with Google Suite Applications, Google CCAI and Pharmacy Run Deck

• Environment where dogs are present if in the office
• Sitting/standing at a desk working on a computer for long periods of time
• Occasionally stooping, lifting, and/or bending
• Occasionally reaching overhead and using a step ladder

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance
  * and Virtual vet care
• PTO,…