IT Support Specialist
Listed on 2026-10-17
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IT/Tech
IT Support, Technical Support, Systems Administrator
We are looking for an IT Support Specialist to provide embedded, hands-on technical support for our Design Studio and Product Validation Engineering (PVE) teams. This is not a traditional help-desk position. The Design Studio operates a unique technology environment spanning high-performance Windows and macOS workstations, networked fabrication and printing equipment, large display systems, and dedicated data servers, which requires specialized, proactive support beyond standard corporate IT services.
The ideal candidate will serve as the primary IT liaison for these teams: a trusted partner who understands creative and engineering workflows, advocates for the teams' technology needs within the broader IT organization, and keeps systems running reliably so designers and engineers can focus on their work.
- 3+ years of experience in IT support or a related technical role
- Degree or certificate in Information Technology or a related field, or equivalent hands-on experience
- Proficiency supporting both Windows and macOS in a business environment
- Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, firewalls) and the ability to troubleshoot connectivity for a variety of devices
- Experience supporting servers or shared storage, including user access and backups
- Experience troubleshooting diverse hardware: printers, plotters, specialized equipment, and peripherals
- Experience with Intune and M365 support tools.
- Strong communication skills and a service-oriented mindset, with the ability to work directly with non-technical creative and engineering professionals
- Experience supporting design, engineering, lab, or media production environments
- Experience administering software licenses for creative or engineering suites (e.g., Autodesk, Adobe)
- Familiarity with large-format printers (e.g., Canon, HP) and AV/video wall systems
- Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional
- Interest in or experience with AI-assisted tools in a corporate environment
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