Desktop Support Specialist

• We are seeking a proactive and detail-oriented Deskside Support Technician to join our IT support team.
• This role is responsible for delivering hands-on technical support to end users, provisioning and deploying devices, setting up and maintaining conference rooms and lab environments, and managing hardware assets throughout their lifecycle.

• Image, and deploy laptops, desktops, mobile devices, and peripherals.
• Perform hardware/software installations, upgrades, and troubleshooting.
• Provide Tier 1–2 onsite and deskside support to end users.
• Install, configure, and maintain AV equipment in meeting rooms.
• Set up lab environments for testing, demos, and training sessions.
• Track and manage IT hardware inventory (procurement, deployment, returns, and disposal).
• Maintain accurate asset records using IT asset management tools.
• Coordinate RMA and warranty support with vendors as needed.
• Ensure timely response to incidents and service requests via ticketing system (SNOW).
• Follow ITIL best practices for change and incident management.

• L2 Engineer 2–5 years of experience in deskside/end-user support or IT field services.
• L3 Engineer 2–5 years of experience in deskside/end-user support or IT field services.
• Strong knowledge of Windows and macOS environments.
• Basic Understanding of device imaging and management tools (e.g., SCCM and Intune).
• Excellent communication and customer service skills.
• Experience supporting hybrid work environments.
• Experience with ticketing systems like Service Now.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.