Warranty Analyst

The DTNA Warranty group is looking for a dynamic self-starter to join the team as a Warranty Analyst. This position involves warranty administration, processing warranty claims, resolving warranty issues by collaborating with internal and Network Partners (over 900 locations worldwide that includes all DTNA brands). Applying analytical tools to evaluate warranty performance for internal department and Network users that promote customer up time and Ease of Doing Business.

* position is open to applicants in Portland or Detroit*

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

• Position offers a starting wage range of $27.88 – $36.06/hour USD
• Pay Offered Dependent On Knowledge, Skills, And Experience.
• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

• Review and process warranty claims by examining repair documentation, diagnostic information, and warranty policy requirements to support claim accuracy and payment eligibility reviews.
• Assist with warranty reviews by gathering and organizing claim information, repair documentation, and technical data to support issue identification and further analysis.
• Collect, organize, and summarize warranty, operational, and business data to support reporting, trend monitoring, and performance tracking activities.
• Prepare and maintain routine reports, dashboards, and key performance indicators (KPIs) used to monitor warranty performance, service trends, product quality, and operational effectiveness.
• Support collaboration with Service Engineering, dealerships, suppliers, and internal business partners by gathering information and assisting with routine requests and activities.
• Utilize business intelligence and reporting tools to organize data, maintain reports, and support basic analysis and business decision-making activities.
• Assist with warranty claim reviews, product-related inquiries, and supplier support activities through data collection, documentation, and research.
• Maintain reporting tools and visualizations used to communicate warranty trends, claim quality, repair effectiveness, product performance, and operational metrics.
• Assist in maintaining reporting tools and dashboards that support monitoring of warranty trends, claim quality, repair effectiveness, product performance, and operational metrics.
• Support process improvement activities by gathering information, tracking key metrics, and assisting with projects focused on improving operational efficiency and customer satisfaction.
• Support the preparation of reports and summaries by gathering information, organizing data, and assisting senior team members with communicating results to management and business stakeholders.
• Support communication and collaboration with Warranty, Service, Engineering, Suppliers, and Business Operations teams by gathering information and assisting with issue tracking and resolution activities.

• Requires a Bachelors Degree OR 4 years of experience supporting warranty, service, operations, analytics, customer support, quality, or related business processes in lieu of degree
• Requires basic understanding of DTNA vehicle components and operation.
• Ability to work within standard practices and procedures to analyze information and problems.
• Ability to work within standardized procedures to meet objectives and deadlines.
• An attached resume is required

• Ability to analyze data from warranty claim dashboards
• Automotive knowledge and/or warranty knowledge, specializing in data sets and tools
• Experience using Tableau, OWL, FIDAT
• Heavy duty applications technical experience.
• Experience leveraging AI tools and technologies to improve productivity, efficiency, or business outcomes

This position is open to applicants who can work in (or relocate to) the following location(s):
Detroit, MI US, Portland, OR US. Relocation assistance is not…