Strategic Director, Provider IVR & AI-Driven Automation
Listed on 2026-10-20
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IT/Tech
AI Business & Operations, IT Project Manager -
Management
AI Business & Operations, IT Project Manager
Humana Inc. is seeking aDirector, Provider IVR and Conversational Automation to lead strategy, modernization, and optimization of provider self-service across support channels.
You will shape IVR and AI initiatives, drive efficiency, and improve provider satisfaction while reporting to the AVP, Product Management. You will oversee cross-functional efforts with Operations, IT, CRM, and vendor partners, command engagement with senior leadership, and guide enterprise technology programs and
Step into the Strategic Director, Provider IVR & AI-Driven Automation role at Humana Inc in Salem, OR, United States and grow with us.
We invite applications for the Strategic Director, Provider IVR & AI-Driven Automation position located in Salem, OR, United States.
The following position is for a Strategic Director, Provider IVR & AI-Driven Automation with Humana Inc.
Our team is growing, and we are hiring a Strategic Director, Provider IVR & AI-Driven Automation in Salem, OR, United States.
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