Associate Site Manager - Rejuvenation

Job-:
Portland, OR, United States

Schedule:

Full time, Day Posted:
About Site Operations Site Operation is a key function in the Direct to Consumer (DTC) organization that collaborates cross-functionally to help Rejuvenation continue to create an immersive, ecommerce first experience for our consumers. The team drives site operations strategy and execution for the website, collaborating with the Site Merchandising team to drive site implementation of the creative and content strategy, website design, consumer experience strategy and optimization as well as with the Site Management and Production team.

Overview of the Associate Site Manager Role As the Associate Site Manager of Features and Optimization, you will help lead Rejuvenation’s digital roadmap, site features, testing initiatives, and optimization efforts to improve the customer experience and drive business results. This role partners closely with Site Merchandising, UX, Creative, eMarketing, Global Technology, and Brand stakeholders to manage new feature rollouts, content experiences, QA/UAT, site issue resolution, and performance insights.

This role also manages a direct report, providing day-to-day guidance, prioritization support, coaching, and development.

Responsibilities Lead the execution of our digital roadmap, partnering with cross functional and global teams to deliver new site features and experiences

Develop site optimization and testing strategies, identifying opportunities to improve conversion, customer experience, engagement, and revenue

Lead the development and implementation of site features and optimizations, in partnership with UX / creative, global tech, site merch, and brand stakeholders

Report on feature performance, test results, and site performance, providing insights, recommendations, and data-driven next steps

Own the building and execution of site content, including seasonal content builds, homepages, lookbooks, landing pages, and other digital experiences

Manage, coach, and develop a direct report, providing day-to-day guidance, prioritization support, feedback, and development opportunities

Collaborate with creative teams and front end-developers to test and make updates to website

Manage the technology release cycle and support sprint planning, prioritization, and execution of site projects

Responsible for troubleshooting, escalating, and resolving site issues with internal and IT business partners

Utilize JIRA to organize and manage tickets to completion

Key contributor to the QA and UAT process for all new site enhancements with eCommerce and cross functional teams Maintain and manage UAT and brand preview environments

Utilize analytics to make data-driven and/or informed decisions or recommend insightful actions that affect shopping & navigational experience Perform frequent site audits to ensure accuracy of promotions and experiences Create and maintain documentation for site processes, workflows, QA standards, and operational best practices

Identify key internal and external partnerships that support site maintenance and growth goals

Perform other duties as needed/assigned Criteria Bachelor’s degree or equivalent combination of education, training and/or experience 3-5 years of experience in eCommerce in preferred Prior experience in Content Management Platforms and ticketing systems, such as JIRAExperience with HTML, CSS, and UX/UI Design is a plus Prior experience managing or developing direct reports is a plus Strong analytical skills, with the ability to translate data into actionable insights and recommendations

Excellent written and verbal communication skills Strong project management skills with proven track record of delivering high-quality work under tight timelines Very detail oriented with the ability to multi-task, prioritize, and maintain organization across multiple work streams

Ability to work well independently and collaboratively with all levels of the organization

Must demonstrate sound decision-making and ability to react quickly under pressure Ability to lead through ambiguity, influence cross-functional partners, and drive work forward in a fast-paced environment

Ability to perform work onsite in the Portland office full-time pending state, local, and Company return-to-work guidance during and after the COVID-19 pandemic.

Our Culture & Values We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and…