Manager, Knight Diagnostic Labs Support Team, University Applications

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

This position is responsible for leading Knight Diagnostic Laboratories (KDL) and Biolibrary system and application projects in their initiation, planning, execution, and operational support phases. It is also responsible for supporting the existing systems of the Knight Diagnostic Laboratories and the Biolibrary systems and will supervise staff that supports these systems in new development, upgrades, interfaces, enhancements, and maintenance activities. It reports to the Director of Knight Diagnostic Laboratories (KDL), with the ITG supervision of the VP of University Applications and Services.

Project Management

• Develops project plans and leads implementation teams working in collaboration with the KDL and Biolibrary Stakeholders, and ITG Technical Services and Application teams.
• Develops and communicates problem resolution alternatives, recommends solutions, and communicates constraints to project team and end users.
• Manages evaluations of vendor hardware, software, and brings appropriate ITG staff to evaluate network infrastructure, storage, and security requirements.
• Leads continuous quality improvement initiatives to enhance processes and ultimately improve the efficiency and effectiveness of project completion.
• Leads development of project risk assessment, risk mitigation plans, project change control, communication plans and operational procedures.
• Reviews, develops, and evaluates vendor professional services contracts and software licenses and recommends improvements.
• Responsible for coordinating updates and maintenance of the systems.
• Manages project milestones, schedules, and budgets.

Team Management

• Manages day-to-day work activities of the team. Performs staff reviews, sets staff goals, and facilitates training opportunities for ongoing development.
• Ensures technical standards are met and proper documentation is continually updated.
• Schedules and conducts regular staff meetings to communicate the goals and objectives of team projects, as well as ITG and OHSU current activities.

System Analysis, Design, and Production Support

• Manages KDL, Biolibrary and ITG leaders and project members to develop comprehensive system specifications, requirements documents, system designs, system acceptance plans, and internal service level agreements.
• Learns KDL and Biolibrary business processes and how the applications support these processes and helps translate for project members and ITG stakeholders.
• Leads team to diagnose application problems and develop plans to correct issues that may include modifications to user procedures, user data entry instructions, user training, and/or application correction and enhancement proposals.
• Maintains a problem/issues log and communicates problem status.
• Coordinates the escalation and resolution of system problems with vendor support specialists.

Strategic Planning and Other Duties

• Works with KDL and Biolibrary leadership to understand business strategy and goals. Assists with evaluation and estimating costs and benefits of strategic solutions, working with teams, vendors and OHSU stakeholders.
• Assists with annual budgeting processes as needed for future KDL projects.
• Participates in appropriate activities that enhance general knowledge of or ability to do assigned work.
• Other duties as assigned.

• Bachelor’s degree in computer science, information technology, or related field with 6 years of experience in IT;
  OR
• Equivalent experience working in a complex information technology environment in a…