Assistant Manager, Access Services and Library Technology

Assistant Manager, Access Services and Library Technology

The Portland State University Library seeks applicants for a full-time Assistant Manager of Access Services and Library Technology, a leadership position in a fast-paced and collaborative academic environment. The Assistant Manager is the leader of and an active participant in the day-to-day operations of the Library Technology Support Team. They direct their team's technology purchasing and documentation, computing lab and study room management, and provision of computer hardware and software support to Library patrons and employees.

As part of the Access Services unit, the Assistant Manager works at the Circulation Desk, ensuring staff and student employees provide excellent customer service. Library Access Services supports the educational, research, and service programs of the University by facilitating access to resources within and beyond the Library. Access Services includes the following units:
Circulation, Course Reserves, Resource Sharing, and Technology Support.

The Assistant Manager of Access Services and Library Technology is the leader of and an active participant in the day-to-day operations of the Library Technology Support Team. They direct their team's technology purchasing and documentation, computing lab and study room management, and provision of computer hardware and software support to Library patrons and employees. The Assistant Manager coordinates staff and student employee responses to the Technology Support Team's ticketing system, responding to requests for assistance when necessary.

They lead long- and short-term technology projects and planning in collaboration with the Access Services Manager, Library Administration, and key Library and campus stakeholders. As part of the Access Services unit, the Assistant Manager covers shifts at the Circulation Desk, ensuring staff and student employees provide excellent customer service. They assist Library patrons and employees with circulating equipment like laptops and device chargers, and with specialized library technology like book scanners, microform readers, and the Library's wide-format printer.

The Assistant Manager of Access Services and Library Technology is an unclassified, unrepresented, unranked position reporting to the Access Services Manager at the Portland State University Library. This position directly supervises two classified staff and 2-5 student employees.

Minimum Qualifications:

Bachelor's degree, 3-4 years work experience in computer science, information systems, educational technology, library technology, or related field, previous supervisory experience.

Preferred Qualifications:

Experience in an academic library environment, current work experience (within the last 5 years) in computer science, information systems, educational technology, library technology, or related field, experience providing desktop support for both Mac and PC, experience providing support for printers, scanners, computer labs, and digital displays. Advanced proficiency in library-specific computer applications, e.g., integrated library systems, database applications, institutional repositories; content management systems.

Demonstrated ability to work positively in a fast-paced, changing environment while collaborating with diverse colleagues, faculty, students, and the community. Demonstrated ability to work in a technical, team oriented environment. Demonstrated ability to communicate well across departments to troubleshoot complex technical issues.

Key Cultural

Competencies:

Create an environment that acknowledges, encourages, and celebrates differences. Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adhere to all of PSU's policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship:
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/

Hours:

Monday through Friday, some weekends as needed.

Total Compensation Range & Benefits Statement:
The starting annual salary for this position will be $65,100-$75,686 and may be negotiated within…