Product Support Specialist
Listed on 2026-11-04
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IT/Tech
Technical Support
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably.
We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Missouri, and Bangalore, India. For additional information, see
Final date to receive applications:12/1/2026
The Opportunity
DAT is seeking a Senior Technical Support & Integration Specialist to join our award-winning Product Support team in Tigard, OR (Hybrid).
In this advanced, high-impact role, you will serve as a primary technical authority and escalation path across DAT’s SaaS product suite and integration ecosystem. You will partner directly with VIP enterprise customers to architect, validate, and support custom integrations, navigate complex multi-week case investigations, and act as a technical mentor across the support organization.
This is an opportunity to leverage deep troubleshooting skills, system architecture knowledge, and customer-facing leadership at a SaaS enterprise that has pioneered freight analytics for over 43 years.
Candidate Profile
- Deep Technical Acumen & Integration Expertise: Hands-on experience working with APIs (REST/SOAP), webhooks, data payloads, and custom software integrations.
- Mastery of Long-Term Case Management: Exceptionally organized and detail-oriented; capable of managing a high-volume pipeline of complex, asynchronous cases requiring multi-day or multi-week root cause analysis.
- Strategic VIP Communication: Confident leading technical work sessions with executive and technical stakeholders at VIP enterprise client organizations.
- Technical Mentorship & Capability Building: Passionate about upgrading team-wide technical capabilities by converting escalated incidents into hands-on learning opportunities and technical documentation.
- Agile & Adaptive Leadership: Possesses a strong sense of urgency regarding high-priority/VIP escalations while remaining ready to jump into front-line queues during volume spikes or staffing shortages.
What You’ll Do
VIP Customer Integration & Technical Advisory- Deliver high quality service and support to all DAT customers and employees
- Schedule and lead technical working sessions with VIP customers to design, configure, and troubleshoot API and system-to-system integrations.
- Evaluate and certify proprietary or custom integrations created by customers who do not use commercially available off-the-shelf software.
- Function as the primary technical advisor during integration onboarding, major platform migrations, and complex system updates.
- Own, track, and systematically resolve a heavy load of multi-step, multi-week technical cases through detailed diagnostic log analysis, API payload inspection, and root cause analysis.
- Monitor incoming volume continuously to identify critical or VIP customer escalations, taking immediate action to mitigate operational risk.
- Serve as a flexible call center backstop, stepping in to directly handle front-line phone, chat, and email channels during queue spikes or short-staffing scenarios.
- Bridge the gap between customers and Product/Engineering by translating customer defect trends into detailed technical bug reports and change requests.
- Participate in User Acceptance Testing (UAT) for release candidates to validate functionality and integration reliability prior to deployment.
- Turn high-complexity escalations into actionable coaching sessions, closing the loop with front-line engineers to upskill the broader support organization.
- Maintain comprehensive internal knowledge bases, API integration guides, and troubleshooting runbooks.
The Skills and Experience You’ll Need
- 3–5+ years of direct experience delivering Tier 2/Tier 3 technical support or integration engineering for SaaS products.
- Strong technical background in integrations: Experience inspecting and debugging API calls…
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