Implementation Manager

• Project Management:
  Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
• Client Engagement:
  Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.
• Training and Onboarding:
  Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
• Customization and Configuration:
  Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
• Issue Resolution:
  Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
• Documentation:
  Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.
• Cross Functional
  
  Collaboration:
  
  Working across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.

Within the first 90 days:

• Complete the Healthcare Financial Management Association CRCR training with a passing score.
• Successfully complete the Collectly Implementation Manager onboarding program.
• Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities.
• Gain fluency in the Collectly Implementation Framework and delivery methodology.

Over two quarters, success includes:

• Successfully lead and deliver at least three customer implementations from kickoff through go-live.
• Demonstrate a clear understanding of implementation nuances across Collectly's product lines, including Post-Service, Time of Service, and Pre-Service.
• Build proficiency with implementation tools, systems, and best practices to drive efficient, high-quality deployments.
• Establish strong, collaborative relationships across cross-functional teams, including Product, Engineering, Customer Success, and Sales.

• Experience:
  
  3+ years of experience in software implementation within the healthcare industry or healthcare SaaS.
• Project Management
  
  Skills:
  
  Proven track record of successfully managing complex implementation projects from initiation to completion.
• Communication
  
  Skills:
  
  Excellent written and verbal communication skills to convey project information clearly and concisely.
• Technical Proficiency:
  Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
• Client-Focused:
  Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.
• Problem-Solving:
  Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
• Team Player:
  Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback.

• We are owners - we have humility and put the team first.
• We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
• We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
• We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.

• Implementation & Project Management Excellence:
  Effectively plans, executes, and delivers implementations on time and within scope. Skilled in managing timelines, risks, dependencies, and stakeholder expectations across multiple concurrent projects.
• Client-Facing Communication & Relationship Management:
  Builds trust with clients through clear, proactive communication. Able to lead meetings, manage expectations, navigate challenges, and drive alignment with diverse stakeholder groups.
• Technical & Product Acumen:
  Develops a strong understanding of the Collectly platform and implementation tools. Comfortable translating business requirements into system configurations and troubleshooting…