Salesforce Marketing Cloud Consultant

Engagement focus:
Build omni-channel infrastructure, journey automation, and preference management for clients on Salesforce Marketing Cloud Engagement and Marketing Cloud Next. M&S Consulting is looking for a hands-on Salesforce Marketing Cloud consultant to join our delivery team on a contract basis. You will configure compliant email and SMS channels, connect lead sources, build preference centers that stay in sync with Salesforce core, and stand up real-time, data-driven journeys.

You'll also help clients adopt Marketing Cloud Next, using Data Cloud (Data 360) and Agentforce to deliver AI-driven segmentation, personalization, and campaign automation. Privacy and consent compliance is part of every build.

Configure email and Mobile Connect SMS (short and long codes), build compliant opt-in and opt-out workflows, and set up lead ingestion from events, webinars, and web forms.

Build custom subscription and preference centers on Cloud Pages, including multi-business-unit designs, that sync opt-ins and opt-outs with Salesforce core.

Configure multi-step journeys in Journey Builder using Einstein features and real-time triggers through Marketing Cloud Connect.

Implement Marketing Cloud Next on Data Cloud (Data 360), configuring unified profiles, AI-driven segmentation, and Agentforce capabilities for campaign creation and personalization.

Manage audience schemas, suppression Data Extensions, and cross-channel data and attribution flows between source systems, Salesforce, and Marketing Cloud.

• Hands-on Salesforce Marketing Cloud Engagement implementation experience, including Journey Builder, Email Studio, and Contact Builder
• Mobile Connect setup, including short and long code configuration and keyword and opt-in/opt-out management
• Custom Cloud Pages development (AMPscript and/or SSJS) for preference and subscription centers
• Marketing Cloud Connect configuration and Salesforce core data integration
• Data Extension design, SQL Query Activities, Automation Studio, and suppression management
• Working knowledge of consent and privacy requirements such as TCPA, CAN-SPAM, GDPR, and CCPA

• Marketing Cloud Next implementation experience, including Data Cloud (Data 360) and Agentforce for Marketing
• Salesforce core consulting and development skills across Sales Cloud and Service Cloud, including Apex, Lightning Web Components, and Flow
• Einstein Engagement Scoring and other Marketing Cloud Einstein features
  
  Reverse ETL tools such as Hightouch or Census, and cross-channel attribution modeling
• Lead-capture integrations with event, webinar, or web-form platforms
• Multi-business-unit Marketing Cloud setups
• Experience in regulated industries such as healthcare or financial services
• Salesforce certifications such as Marketing Cloud Email Specialist, Consultant, or Developer, and Data Cloud Consultant

Contract

Remote, US onshore or nearshore. Must work substantially within US business hours.

Salesforce Marketing Cloud Engagement, Marketing Cloud Next, Data Cloud (Data 360), Agentforce, Marketing Cloud Connect

Professional English for daily work with US client stakeholders

M&S Consulting helps organizations get more out of their technology through practical, hands-on delivery. You'll join a collaborative team where people own their work and focus on results that matter to the client.