Database and Application Support Engineer; Senior

Computer World Services, Corp. (CWS) seeks a Senior Database and Application Support Engineer to support database availability, application operations, service restoration, component upgrades, and recovery validation for the USMEPCOM ENLIST program.

• Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications.
• Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance degradation, including listeners, connection strings, pools, drivers, service accounts, and network paths.
• Analyze application dependencies across databases, servers, middleware, APIs, certificates, networks, cloud, storage, and external interfaces, using logs, metrics, traces, and alerts to isolate faults.
• Diagnose and resolve certificate failures (expiration, trust chain, hostname, binding, private key, protocol) and support certificate installation and renewal.
• Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout issues.
• Support relational database platforms, application and web servers, middleware, schedulers, integration services, and runtime components.
• Participate in Outage Response Team activities, providing diagnosis, mitigation options, workarounds, recovery, and service validation, and maintain incident timelines.
• Coordinate with operations teams on infrastructure issues and with software teams on code-related defects, providing logs, traces, reproduction steps, and impact assessments, and validating corrections.
• Support root-cause analysis and track post-incident corrective and preventive actions through completion.
• Develop or execute implementation plans, upgrade procedures, and rollback steps for database, application, middleware, and server upgrades, with pre- and post-implementation validation.
• Support backup, restoration, replication, failover, high-availability, and disaster-recovery activities, and validate end-to-end transaction paths after recovery.
• Apply or coordinate approved updates, support remediation of vulnerabilities, IAVAs, CND Directives, and POA&M items, and maintain dependency diagrams, certificate inventories, recovery procedures, and troubleshooting guides.

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of eight (8) years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
• Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages.

• Experience supporting enterprise databases and applications in a federal or DoD environment.
• Experience with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms, including clustering, replication, and failover.
• Experience with IIS, Apache, Tomcat, Web Logic, JBoss, .NET, Java, or comparable application-server technologies.
• Experience with TLS certificates, trust stores, keystores, and PKI dependencies, and with APM, logging, and observability tools.
• Experience supporting production outages, incident bridges, and root-cause analysis using Service Now or a comparable ITSM platform.
• Familiarity with Power Shell, Python, SQL, or Bash, and with DISA STIGs and DoD RMF, ATO, IAVA, and POA&M requirements.

• Required:
  
  None.
• Preferred:
  Database, cloud, middleware, application-server, or ITIL certifications.

• Active Secret clearance or higher is required.