Biomedical Technician II

Description

Job Description

Summary:

The Biomedical Technician supports our Multi-Vendor Biomedical business within an assigned geographical area, or another assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. This position requires flexibility to travel between Oregon and California's north coast region as business needs arise.

Candidates should be comfortable with periodic travel to support operations and team collaboration across these regions.

• Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
• Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
• The Biomedical Technician II must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Senior BMET, or the customer at multiple levels.
• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
• Provides a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer.
• Establishes credibility and trust.
• Ensures customer satisfaction while meeting business objectives.
• Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

• Adopt, develop, and implement best practices within local site and across multiple work teams.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity.
• Actively seeks to mentor others.

• Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
• Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
• Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

• This position will be used within Customer Service and applies to all biomedical equipment. Requires minimal supervision.
• Learns where to obtain information and builds knowledge of equipment, compliance standards and industry trends.
• Able to begin assisting in preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Assess the situation and evolve to the correct person in a timely manner. Ensuring that the escalation is completed with the proper hand-off.

• Under supervision, identifies and defines problems by collecting data, applying technical training, and collaborating with others to reach valid conclusions.
• Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer with assistance, if needed.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases.
• Experience with mechanical devices and tools and test equipment.
• Knowledge and understanding of electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
• Understanding of the…