Senior Manager, SCM Wholesale Excellence

PURPOSE  Lead a team to drive harmonized Wholesale SCM processes for a group of priority NAM Wholesale Accounts, to ensure best-in-class delivery timing and execution of demand to customers. Focused on supply + demand alignment and mitigation, monthly planning, outbound operations, continuous improvement initiatives, and holistic supply execution.

KEY RESPONSIBILITIES Overall – Lead a team to drive continuous planning, process, system, and service improvements to achieve on-time availability and delivery for priority Wholesale accounts, while supporting strategic wholesale business priorities. Drive Supply Chain Performance
- Deliver key performance indicators (KPIs) to ensure supply chain efficiency and effectiveness, enabling best in class Availability and On-Time Shipping to a group of priority WHS Accounts. Preseason Planning – Support sales, merchandising, and planning on seasonal assortments to align order deadline needs, RID feasibility, and key programs for tracking, as well as flagging risks due to order minimums or other issues.

Deployment & Fulfillment Planning – Drive seasonal fulfillment mix targets to enhance profitability and efficiency, and ensure accountability to those targets x-functionally. In-Season Orderbook Alignment – Mitigate Sales Order demand and supply alignment issues in-season, and drive accountability of orderbook changes between Sales/Accounts and Order Management. Supply Forecasting
- Maintain regular and accurate Sales Office forecasting of in-season supply, to meet demand and support business objectives, specifically bottom’s up financial forecasting. Data Analysis – Analyze supply chain data to identify trends, issues, and opportunities for improvement, and communicate key insights to relevant stakeholders for action. Reporting
- Prepare and present weekly, monthly, and quarterly updates on supply chain performance, including supply availability and fulfillment performance, highlighting key insights and recommendations, and any ad hoc requests as needed. Internal Collaboration – Drive cadences with cross-functional teams, including but not limited to Order Management, Product Supply, Demand Planning, BUs, Sales, Inbound, DC Operations, and Deployment, to ensure seamless supply chain execution.

Key Account Management – Drive impactful relationships with key customers to proactively manage potential risks, negotiate win-wins, and find continuous process improvements, with the goal of enabling top and bottom-line growth. Account Interaction Model – Provide regularly visibility to leadership of Key Account performance, cadences, and strategic initiatives. Ensure Customer Compliance – Coordinate operations back with Customer Compliance teams to ensure full compliance with customer agreements and Vendor Guides, and negotiate changes with customers.

Process Improvement
- Recommend and implement process improvements and innovative ways of working to enhance supply chain operations and reduce costs. Risk Management
- Identify potential supply chain risks and develop mitigation strategies to ensure continuity of supply. Support Strategic Initiatives
- Contribute to the development and execution of strategic supply chain initiatives to support overall business goals. Lead and Develop a Team – Lead and develop a small team to achieve targets, as well as grow and develop. KEY RELATIONSHIPSWholesale Sales Orderbook Management Demand Planning Product Supply Inbound Planning and Transportation NAM DC Operations Outbound Transportation Commercial and Brand Finance Category Management Key Wholesale Customers Sales Operations & Planning Warehouses/DCs in NAM Global and local SCM and IT   KNOWLEDGE, SKILLS, AND ABILITIES Advanced understanding of Wholesale supply chain…