Operations Manager

Operations Manager

Transdev North America is seeking an Operations Manager to serve as the operations liaison between the client and Transdev employees. The role evaluates and interacts with vehicle drivers and their Operations team, including coaching, mentoring, disciplinary actions, hiring, and termination as necessary. The Operations Manager is accountable for shift performance, compliance with processes, training, and emergency response, and for coordinating with other shifts to drive process improvements.

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

• Competitive compensation package of minimum $92,000 – maximum $107,000
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
• May be assigned to attend meetings with the client to represent SOM or other functional managers
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen and other Operational Excellence initiatives
• Interpret metrics, find opportunities and implement actions to drive results
• Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives
• Perform vehicle driver safety evaluations, ride checks, observe drivers while on route/test track, and prescribe required retraining; manage and administer the performance‑based pay program for all subordinate employees in involvement with the SOM for managerial evaluations
• Coordinate, monitor and supervise the activities of subordinates; inform other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
• Ensure daily operation processes are conducted as expected, including assignments, start‑of‑shift egress, out‑of‑office management, pre‑briefs and debriefs
• Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoring interrupted service and testing; support drivers in preparing accident reports including post‑accident drug and alcohol testing according to policy
• Interact with and assist passengers as necessary
• Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program; determine priorities
• Maintain routine records and perform a variety of clerical work activities related to property operation
• Maintain high degree of confidentiality of all information
• All other duties as assigned

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
• Preferred Education:
  
  Degree in Engineering, Operations, or a related field is a plus

• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong analytical skills and attention…