Operations Supervisor - TAS

Overview

Our employees at Transdev have the unique opportunity to operate in significant Autonomous Vehicle provider facilities, where they are at the forefront of innovation in autonomous vehicle technology. Collaborating closely with industry leaders, our team benefits from a dynamic, cutting‑edge work environment. This partnership allows us to leverage the latest advancements in technology and contribute to the future of transportation. If you are passionate about transforming mobility and thriving in a collaborative setting, join us and be part of this exciting journey!

Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world.

Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit.

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints
• Public/Customer facing management and leadership of hourly workforce
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates. Inform other management personnel regarding operational/personnel problems and offer ideas towards resolution
• Ensure compliance throughout the division to global process standards and work on continuous improvement initiatives
• Respond to service problems and investigate unsafe location/situation reports, make recommendations and/or changes to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinate activities of program; determine priorities
• Maintain high degree of confidentiality of all information
• Apply policies, procedures, and standards throughout, taking personal responsibility for the safety of self and others during testing
• All other duties as required

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2+ years Operations experience in leading teams
• Degree in Engineering, Operations, or related field - preferred

• Proficiency with using a touchscreen smartphone (Android preferred but not required)
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• Awareness and willingness to use Operational Excellence tools and techniques
• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding department performance goals
• Demonstrated problem‑solving skills and analytical skills
• Must be able to work either early mornings, evenings, and/or…