Assistant Portfolio Manager

Job Description

A healthy community beginsat home. REACHprovides qualityaffordable housing,

an d opportunitiesforindividuals, families,and communities to thrive.

Job Title: Assistant Portfolio Manager Department: Property Mgmt.

FLSA Status: Exempt Reports to: Portfolio Manager

Flex Status: On site 32 hrs. – Flexible 8 hrs.
Effective Date: November 2022

REACH is an equal opportunity employerthatstrives to createa

d iverseworkforce and an inclusive culture.

REACH be lieves that each employee makes significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

All REACH staff share a commitment to anti-racism; the identification and elimination of racism by actively changing oppressive systems, structures, policies, and attitudes so that historic and future harm can be eliminated for communities of color.

The Administrative Portfolio Manager provides high level support tothe Portfolio Management team,the Department Director,and integrateswiththeentire

Property Management team. This position manageskey operational procedures, policies,training and databasesrelated to, rental appeals,lease enforcement, reasonable accommodations, documentcontrols,rentchanges,andstaff developmentandscreening criteria. This position ischargedwith developing and managing reportsonfinancial and operationalactivitiesto support management and thesiteteams.

• Implement the department on boarding process
• De ve l o p and manage tools to effectively track and communicate the status of Reasonable A ccommodation requests and Denied application appeals.
• Contribute to management of department waitlist policies and procedures
• De ve l o p and manage department document control systems and other department data management systems.
• Track department training schedules and contribute to relevant training of site staff
• Preparation for regulatory inspections, including preparation of reports and tracking of required permits and licenses.
• Prepairation of documents for submission to HUD, PHB, and other regulatory agencies for rent increases and contract renewals.
• Contribute to preparation of annual budgets and annual property management plans
• Monitors portfolio performance and prepares reports on occupancy, collections, move-in/out activity, turnaround time, delinquency and other key property management performance factors.
• Provide technical support to on various REACH and property management software tools (One Site, Tenant Tech, MS Office, etc.).
• Respond and follow up on resident and site staff inquiries. Understand Rental Agreements and residency policies and be able to explain them to residents and site staff.
• De ve l o p and update operational policies and procedures.
• Maintain property management website content for unit availability
• Manage media advertisement for vacancy, ensuring print notices adhere to Affordable Fair Housing Marketing Plans.
• Ability to practice cultural humility when interacting with co-workers and clients of diverse ethnic, religious, political, and cultural backgrounds and sexual or gender identities, treating everyone with respect and dignity.

REACH employees are expected and required to behave in a courteous and collaborative manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization. Profanity, derogatory and abusive language will not be tolerated.

• Supports director with d e p artment systems including training, policies and procedures documentation, databases, reports, calendars, and software management.
• Is a system administrative and super user of the property management software and is central to designing, improving, and training procedures and practices that maximize effective use of the software.
• Directly interfaces with…