Auto Glass General Manager

Foster Repair Center 7510 SE Foster Rd Portland, OR 97206, USA

Are you ready to take your Auto Glass management skills repair talent and income to the next level?

Ultimate Auto Glass and Electronics is hiring an Auto Glass General Manager
. Be a part of a rapidly growing company that offers competitive weekly pay, benefits, and commission opportunities. The Auto Glass General Manager is responsible for the overall operations and financial results of their assigned business including but not limited to operations, internal and external development, business relationships, and profitability. The Auto Glass General Manager is expected to mentor all direct reports while leading the team effectively and efficiently.

Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or management’s rights to reassign duties and responsibilities of this job at any time.

• Actively lead market level performance through: key metrics, quality, individual skill levels and culture
• Manage all inventory, returns, and dealer inventory in market. (Drop boxes, vans, and in shop locations)
• Work collaboratively with market sales team to generate, close, and follow up on market sales leads.
• Manage all market account receivables including check, credit card processing, and other forms of payment taken in field.
• Ensure staff is current on AGSC, DOW, and other appropriate Training systems.
• Manage and hold all staff accountable for performance through scorecard.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
• Manage Daily scheduler to ensure all customer jobs are completed timely.
• Ensure customer/tech communications with 9 am ETA calls and follow up calls prior to in-route status.
• Process and Report payroll timely and accurately.
• Always maintain installer schedule ensuring adequate market coverage.
• Process and Report all monthly reports accurately and timely.
• Process performance and coaching reviews as necessary and required by Ultimate.
• Build and maintain employee recognition process to drive hard work.
• Recruit, interview and hire new staff as required.
• Train new hires regarding company policy, procedures, and SOPs.
• Process all new hire paperwork and documents timely and accurately.
• Promote safe/clean working conditions and well stocked vans with mobile fleet and respective shop areas.
• Ensure proper usage of market fleet, fleet maintenance, and fuel card usage.
• Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR.
• Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies.
• Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
• Ensure Employees maintain and use proper Personal Protective Equipment (PPE) and related safety equipment.
• Participate in external marketing and team building activities as requested.
• Manage vendor performance respective to run fulfillment, returns performance, communication, etc.
• Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc.
• Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
• Work collaboratively with call center to ensure market profitability to plan.
• Monthly review of monthly selling expense including fuel cost, shop supplies, small tools, etc. for accuracy.
• Perform market survey on competitors to ensure competitiveness.

• Minimum of five years Auto glass experience / auto body management experience REQUIRED
• The hours for this role may vary daily depending on workload. You must have flexibility to work as needed.
• Proven leadership and track record of employee development
• Ability to read and understand financial (P&L) statements required
• AGSC Master Certification and DOW certification preferred
• Ability to travel up to…