Retail Store Manager

Join Snow Peak USA, Inc. as a Retail Store Manager and lead a team that delivers unforgettable outdoor products and experiences.

Snow Peak is an outdoor lifestyle brand committed to inspiring people to reconnect with nature, in collaboration with curiosity, craftsmanship, and adventure. We value teamwork, honesty, and foster a playful workplace culture that supports growth and innovation.

The Retail Store Manager supervises the retail team, leads store strategy, and ensures operational excellence. The role requires maintaining a profitable store while delivering an outstanding customer experience.

• Resolve escalated customer issues
• Reconcile accounts and make deposits
• Create and oversee purchase order completion
• Manage inventory and forecasting
• Ensure health, safety, and security rules are followed

• Plan and implement strategic objectives that fulfill the mission and goals efficiently and effectively in collaboration with the leadership team
• Evaluate, improve, and report on efficiency of business processes to enhance profitability and quality results
• Establish, maintain, and present reports to key stakeholders
• Engage in effective feedback systems to monitor and communicate operational and strategic alignment with interdepartmental objectives
• Manage departmental budget and profitability metrics

• Collaborate with Human Resources to recruit, select, and hire an appropriate team
• Enable employees to meet Snow Peak’s expectations for goal accomplishment by overseeing onboarding and continuous improvement
• Monitor employee work schedules, assignments, training, paid time off, and overtime
• Develop employees through coaching, mentoring, and performance feedback
• Communicate transparently and resolve conflicts to foster a inclusive and cohesive team

• Education/Certifications
• Bachelor's Degree preferred
• Experience
• 5 years working in a retail environment
• 2 years managing or leading a team
• Skills
• Ability to learn new computer programs and software
• General knowledge of employment laws and regulations
• Proficient expertise in Excel and analytical reporting
• Financial and business acumen to drive profitability
• Intermediate proficiency with Microsoft Office Suite or related software
• Intermediate writing and documentation experience
• Excellent verbal and written communication skills
• Abilities
• Ability to learn quickly and creatively solve new problems
• Proficient presentation and public speaking skills
• Excellent leadership and management skills with ability to motivate
• Excellent interpersonal, negotiation, and conflict-resolution skills
• Superior time management with proven ability to manage multiple concurrent projects
• Superior customer service orientation
• Physical Effort
• Prolonged periods standing
• Must be able to lift 50 pounds at times
• Essential Duties
• Performs other related duties and projects as assigned

All full‑time employees are eligible for medical coverage, vision, comprehensive dental, retirement contributions, disability insurance, life and AD&D insurance, paid vacation and holidays, paid family and medical leave, as well as paid sick leave. Additional benefits include wilderness first aid certification, annual company retreat/camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program, Snow Peak gear package, access to third‑party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age.