Retail Store Manager

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect —how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

The Retail Store Manager is responsible for supervising the retail team, leading the store’s strategic objectives, and assuring day-to-day operations are completed by maintaining reporting and inventory. To be successful in this role, the Store Manager will need to maintain a profitable store.

• Status :
  Full Time, Benefit Eligible
• Reports To :
  Chief Brand Officer
• Schedule :
  Required availability on occasional evenings, weekends, and holidays

Manage Store Operations

• Resolve escalated customer issues
• Reconcile accounts and make deposits
• Create and oversee purchase order completion
• Manage inventory and forecasting
• Ensure that health, safety, and security rules are followed

Lead Store Strategy

• Plan and implement strategic objectives that fulfill the mission and the goals of the department efficiently and effectively in collaboration with leadership team
• Evaluate, improve, and report the efficiency of business processes and procedures to enhance profitability and qualitative results
• Establish, maintain, and present reports to key stakeholders
• Engage in effective feedback systems to monitor and communicate operational and strategic alignment with interdepartmental objectives
• Manage departmental budget and profitability metrics
• Collaborate with Human Resources to recruit, select, and hire an appropriate team
• Enable employees to meet Snow Peak’s expectations for goal accomplishment by overseeing onboarding and continuous improvement
• Monitor employee work schedules including assignments, training, paid time off, and overtime
• Develop employees by coaching, mentoring, and providing effective performance feedback
• Communicate transparently and resolve conflicts to foster a successful team that encourages the appreciation of diversity as well as cohesiveness

Performs other related duties and projects as assigned

Education/Certifications

• Bachelor's Degree preferred

Experience

• 5 years working in a retail environment
• 2 years managing or leading a team

Skills

• Ability to learn new computer programs and software
• General knowledge of employment laws and regulations
• Proficient expertise in excel and analytical reporting
• Proficient understanding of the financial and business acumen to drive profitability
• Intermediate understanding of Microsoft Office Suite or related software
• Intermediate writing and documentation experience
• Intermediate expertise in excel and analytical reporting
• Excellent verbal and written communication skills

Abilities

• Ability to learn quickly; creatively solve new problems
• Proficient presentation and public speaking to convey concepts
• Excellent leadership and management skills with ability to motivate
• Excellent interpersonal, negotiation, and conflict resolution skills
• Superior time management skills with a proven ability to efficiently manage multiple, concurrent, time‑sensitive projects and priorities

Physical Effort

• Prolonged periods standing
• Must be able to lift 50 pounds at times

All of our employees enjoy paid time off for qualifying sick leave and…