Assistant Manager, Safety Response

The Assistant Manager, Safety Response provides oversight and coordination of the daily activities of the Safety Response Team field staff, working to create a safe and welcoming system for all. They recommend deployment strategies and adjust resources as necessary based on operational needs. The Assistant Manager is responsible for the inventory control and performance management of safety response team field staff.

They work to ensure staff work cohesively with agency Public Safety resources and outside agency personnel.

The Assistant Manager, Safety Response manages a public-facing team designed to provide high visibility system-presence that creates a safe and welcoming environment for all. This position is designed to add contemporary strategies in resolving low-level, livability-related issues impacting transit in the Tri-County area.

The Assistant Manager requires significant problem solving and communication skills. Responsibilities also include partnering with community-based resources that serve those riders experiencing homelessness, drug and/or alcohol addiction, and mental health issues. The Assistant Manager, Safety Response collaborates with other safety and security teams within Tri Met.

** Working hours are anticipated to be afternoon and evening, but are subject to change based on the needs of the Safety and Security Division *
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Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of Tri Met by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of Tri Met’s product and service offerings.

Supervise Safety Response field personnel during normal daily operations and special events or activities, maintain daily report logs.

Provide assistance to riders to ensure the system is safe and welcoming to all. This assistance may be in the form of linking to social or community services; providing basic first aid; providing mental health first aid; de-escalation and problem solving. May be a resource to transit police to assist with supporting a safe transit system.

Support Safety Response Team personnel and trainees. Assist in designing continued training programs, opportunities, and schedules.

Work as a team member with Safety and Security Division to ensure that the mission and goals of Tri Met are accomplished in a timely manner and in a spirit of teamwork.

Evaluate the effectiveness of Safety Response Team personnel and trainees in accordance with directives and instructions from program manager.

Evaluate recommendations from Manager for stops, routes, and schedule adjustments. Determine best coverage based on call volume and need.

Respond to customer calls and complaints in a timely manner.

Responsible for daily coordination with internal Tri Met field resources and external partner agencies.

A Bachelor's Degree is required.

A Bachelor's Degree in Business, Applied Science, Human Services, Health Science, Criminal Justice, or Emergency Management is preferred.

A minimum of four (4) years total credited experience.
* Two (2) years of experience in public safety, law enforcement, fire, EMS, corrections, military, nursing, community health worker, EMS, social services, public health, or a similar discipline to provide the experience needed, are required.

Two (2) years of experience with program development and evaluation in public safety, public health, or social services, are preferred.

One (1) year of lead or management experience is required.

Possession of one or more of the following certifications is preferred: ACM - Certified Case Management; CCM - Certified Case Manager; CSWCM - Social Work Case Manager Certification; LCSW - Licensed Medical Social Worker - State Licensure; LMSW - Licensed Medical SW; TSSP - Transit Safety and Security Program (Bus and Rail); or AHSS - Certification As A Security Officer.

A v alid driver's license required

Or any equivalent combination of experience and training.

* The amount of credit a candidate…