Market Financial Center Manager, Bilingual

Market Financial Center Manager, Bilingual Spanish Preferred

Bank of America is committed to helping make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific attendance requirements, while allowing flexibility based on role‑specific considerations.

Build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Operate as a backup financial center leader within a market
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world‑class client experience environment
• Manage market‑level initiatives prescribed by market leaders
• Drive operational excellence

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data‑driven decisions, simplicity, and continuous improvement
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why,” and connect contributions to business results
• Risk Manager:
  Leads and encourages identification, escalation, and resolution of potential risks
• People Manager & Coach:
  Knows and develops team members through coaching and feedback
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset
• Enterprise Talent Leader:
  Recruits, on‑boards, and develops talent, and supports talent mobility for career growth
• Driver of Business Outcomes:
  Delivers results through effective team management, structure, and routines

• 1+ year of leadership experience demonstrated through coaching, training, and/or motivating a work team
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and ability to resolve problems independently or elevate as needed to promote customer satisfaction
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including engaging others in dialogue, conveying sincere interest in building/deepening relationships, and commitment to personalized service
• Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results
• Strong communication skills (verbal, non‑verbal, written, presentation) and active listening skills
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

• 1+ year of management experience including hiring, coaching, and developing direct reports
• Experience in Consumer banking/financial services, mortgage, retail, and/or hospitality
• Bachelor’s Degree in a related field
• Bilingual (fluent verbal and written)

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

40

Mid‑Senior level

Full‑time

Finance and Sales

Banking