Director of Operations; Portland

Job Title:

Director of Operations

Reports to:

VP of Operations

Location:

Portland, Oregon

FLSA Status:
Exempt

Compensation: $125,000-$150,000 per year (total comp)

We are Mendocino Farms
, a unique, fast-casual restaurant concept breaking all the old paradigms of the restaurant business. At Mendocino Farms, we exist to sell more than just sandwiches, we sell happy. We are where the neighborhood comes together over inspired sandwiches and soulful salads made from thoughtfully sourced ingredients.

Our name comes from legendary Mendocino County, a town known for pioneering the slow food movement and sustainable farming. At Mendo, we make daily decisions that reinforce our values of being trailblazers, learning and growing, building a ‘we’ culture, winning the day for our guests and our team members to ultimately, selling happy!

As a DIRECTOR OF OPERATIONS for Mendocino Farms you will lead a team of restaurant operators focused on operational excellence. You will be responsible for leading, managing and developing our operators throughout the Phoenix Area. You’ll be an active member of the Operations Leadership Team and help to shape operations strategy as well as ensure that the company’s strategic initiatives come to light in your market.

The right candidate is a proven leader and operator, familiar with high growth environments, skilled at managing a P&L, is an excellent communicator, sets a high bar for him/herself, and is adept at developing talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction when sharing knowledge and driving operational excellence, then this is a great role for you.

This role will be based in the Portland area and will require travel to all Mendocino Farms locations within your region, and periodic travel to Los Angeles. During the first 4-6 months, frequent travel to other markets will be required as part of the training and onboarding process.

• Manage field operations teams to deliver on our mission of Selling Happy
• Monitor and drive flawless execution in day-to-day operations; visit our restaurants often to ensure that all aspects of the business meet established guidelines and standards across all dayparts and parts of the week.
• Hire, train, develop, retain and evaluate leadership talent to create and maintain high performing teams that reduce turnover, create succession & growth and ensure that our top talent is ready to take on additional responsibilities.
• Assist with the development of strategic and tactical plans for the market and ensure the completion of each, holding individuals accountable to assigned tasks.
• Monitor all aspects of the business in-person and by using the various methods and reporting tools available (Daily sales reports, score cards, guest insights, labor and food cost tools), and then use the data and personal observations to coach and re-established goals.
• Develop and execute plans and initiatives that consistently achieve and beat the company's desired sales and profitability targets for both existing and newly established operations.
• Champion the operating culture by delivering a high level of system-wide operations execution that exceed guest expectations in each restaurant, every shift, every time; build a culture of accountability to financial and operational standards.
• Ensure flawless opening, execution and results of new restaurant openings by playing an active role during pre and post opening.
• Develop and maintain relationships across the company to ensure productive partnerships with various cross functional business partners and disciplines at Base Camp
• Deliver consistently on the company's goals and KPI’s
• Exhibit leadership by example through effective coaching,…