Senior Manager Building Solutions
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-10-11
Listing for:
Entertimeonline
Full Time
position Listed on 2026-10-11
Job specializations:
-
Management
Operations Management, Regulatory Compliance Specialist
Job Description & How to Apply Below
- Location 427 SE 187TH Ave,Portland, OR, 97230,United States
- Base Pay $ / Year
- Other Compensation DOE
- Job Category Building Solutions, Full-Time, Hybrid
- Industry Standard Business Hours, At least 2 days in the office a week
- Employee Type Employee (W2 Exempt - FT)
- Manage Others Yes
- Email careers
- Service Delivery & Operations Excellence
- Leads a portfolio of janitorial and floor care accounts, holding accountability for service delivery quality, customer satisfaction, and consistent execution of scope across all assigned sites.
- Drives continuous improvement initiatives across service delivery, quality assurance, customer satisfaction, employee engagement, and operational efficiency.
- Provides leadership and oversight for special projects, ensuring successful execution of project scope, timelines, quality standards, and financial objectives.
- Develops and implements operational processes and performance metrics that improve quality, consistency, efficiency, and customer outcomes.
- Establishes and inspects consistent quality control standards across the portfolio (inspect-what-you-expect), driving root-cause resolution rather than one-off fixes.
- Oversee route management logistics and cross-site labor allocation across assigned accounts.
- Creates and manages departmental operating budgets in partnership with key stakeholders, providing ongoing review and analysis of financial performance and variance drivers.
- Operates within allocated budget for the assigned portfolio and reports variance and corrective actions to the Director.
- Assesses financial risks and opportunities across assigned contracts and develops strategies to improve profitability and long-term sustainability.
- Assesses contract profitability at the account level and develops bottom-up pricing approaches for assigned projects for Director/PQAS approval.
- Partners with cross-functional teams to develop service proposals, contract renewals, and new business opportunities.
- Collaborates in the development of customer-focused service level agreements and operational solutions that support customer needs while achieving financial objectives.
- Identifies innovative service solutions and operational improvements that strengthen customer relationships and competitive positioning.
- Serves as the primary relationship point for Contract Officer Representatives and Property Managers on assigned accounts, interfacing on renewals and extra-work opportunities.
- Leads and develops a high-performing leadership team through coaching, mentoring, succession planning, and professional development activities for Service Delivery Team Managers and/or Area Managers.
- Ensures disability inclusion principles are integrated into operational practices, workforce planning, hiring decisions, employee development, and workplace culture.
- Designs and promote strength-based approaches that support employee engagement, performance, retention, and career growth.
- Serves as a role model for organizational values and expectations regarding collaboration, inclusion, accountability, and continuous improvement.
- Ensures supervisors and direct labor across the portfolio have their basic needs met with respect to compensation, payroll, staffing coverage, and safety.
- Promotes and ensures compliance with organizational safety programs, policies, procedures, and regulatory requirements across all assigned locations and teams.
- Ensure employees understand and adhere to applicable safety standards, work expectations, and organizational policies.
- Maintains accountability for fostering a safe and inclusive work environment that supports employee well-being and operational excellence.
- Monitors and maintains the 75% Ability One staffing requirement across the assigned portfolio and partners with the Director on corrective staffing plans where ratios are at risk.
- Knows and applies all relevant RR policies, procedures, work rules, and applicable Collective Bargaining Agreement provisions.
- Communicates strategic goals, operational priorities, performance expectations, and organizational initiatives effectively across all levels of the organization.
- Builds and maintains strong partnerships with internal stakeholders, customers, and external partners to support business objectives.
- Responds to customer concerns and escalations with a…
Position Requirements
10+ Years
work experience
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