Supervisor, Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

We’re looking for an Operations Supervisor for our Beckett team to launch a new card grading operation in Tigard, Oregon. The role oversees the end-to-end card grading process: receiving, research & , encapsulation, quality control, imaging, invoicing, and shipping responsibilities across the operation. This is an exciting opportunity to be one of our first employees in a brand new office space and join a team that is growing quickly.

You’ll report to the Operations Supervisor and work from the Tigard, Oregon office Monday through Friday for a shift from between the hours between (6:30 am - 5:00 pm). Initial training will take place at Beckett’s Plano, Texas headquarters. In addition to managing the on-site operations, this Supervisor and the operations team may occasionally be asked to travel to card shows over the weekend on the West coast to support on-site grading operations.

Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.

• Ensure that the department meets the projected quarterly revenue and profit goals through motivating, coaching, and training employees
• Implement and enforce policies and procedures to be followed in order to optimize maximum productivity
• Organize the workflow and ensure that employees understand their duties and delegated tasks; establish daily objectives and weekly schedules
• Monitor employee productivity
• Coach, counsel, and discipline employees providing constant feedback and evaluation
• Make recommendations for promotions to Operations Manager
• Resolve discrepancies with submissions by using standard operating procedures including calling or emailing customers
• Track and create KPIs and Metrics monthly to be submitted to management; working cross-functionally with other departments
• Occasional travel to trade shows and events

• Proficient in Microsoft applications (Word, Excel, Outlook, Office 365)
• Must be able to multi-task and manage time efficiently, prioritizing what work needs to be done first
• Strong organizational skills to achieve production goals and maximize productivity
• Balance team and individual responsibilities, ability to work in a positive team environment
• Works well under pressure
• Quickly and accurately identify and resolve problems with limited supervision
• Proven experience as supervisor or relevant role
• Bachelor’s Required

Salary Range:
The salary range for this position is $62,000.. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

• Health Insurance:
  All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits:
  Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan:
  We are proud to offer a competitive 401k matching plan to our employees to support…