Services Manager - Children's Department; Portland Metro Area)

Services Manager

The Services Manager provides leadership and oversight to ensure high-quality, person-centered children's residential services. This role supports and develops advocates, maintains compliance, and partners across departments to create safe, consistent, and inclusive supports for the people we serve.

Compensation:
The starting salary range for this position is $49,146.88–$58,389.69 annually. Starting salary within this range is determined based on: years of relevant people-management experience, education, veteran status.

This opportunity is ideal for: support professionals that have previous experience in people leadership or looking to grow their skillset, lead support professionals ready to take the next step in their career advancement, current services managers interested in taking on an additional site to expand their skillset, leadership impact, and operational experience.

People & Team Leadership

• Lead, coach, and support Lead Support Professionals and Direct Support Professionals
• Foster a positive, accountable, and inclusive team culture aligned with ALSO values
• Support recruitment, onboarding, training, and performance management
• Ensure appropriate staffing coverage and on-call response

Program & Service Oversight

• Oversee day-to-day operations of the Cedar Children's program
• Ensure services remain person-centered, rights-based, and trauma-informed
• Support individualized service plans and outcomes
• Collaborate with Behavior Supports, Nursing, QI, AR, Finance and other partners

Compliance & Quality

• Maintain compliance with licensing requirements, policies, and organizational standards
• Complete audits, documentation reviews, and corrective actions as needed
• Ensure timely and accurate documentation and incident reporting

Communication & Collaboration

• Serve as a liaison between advocates, leadership, and interdisciplinary teams
• Communicate clearly with internal and external partners
• Participate in leadership meetings and continuous improvement efforts

Required

• 2 years of verifiable experience supporting children
• Experience supporting people with intellectual and/or developmental disabilities
• Supervisory or leadership experience or demonstrated readiness for leadership
• Strong understanding of person-centered practices
• Ability to manage competing priorities and respond to on-call needs
• Valid driver's license and ability to travel within the Portland Metro area

• Clear pathways for career growth and leadership development
• Opportunity to expand scope, influence, and operational experience
• Supportive, collaborative leadership culture
• Mission-driven work that makes a meaningful impact