General Manager

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Full Time PHILLIS CONSTRUCTION CO., Portland, OR, US

2 days ago Requisition

Salary Range: $ To $ Annually

Job Title: General Manager

Work Hours: Our standard business hours are Monday through Friday, 7:00 AM to 5:00 PM.

As a member of the executive leadership team, the General Manager is

expected to maintain a presence during core business hours while also

demonstrating flexibility to meet the demands of the role. This may include

extended hours, early mornings, or occasional after-hours availability to support

operations, resolve escalated issues, or participate in leadership meetings.

FLSA Status: Exempt

Pay Scale: $156,000-$166,000 Annual

Position Summary: The General Manager is responsible for overseeing and aligning all

operational, sales, and administrative functions of the company to meet strategic and financial goals. This includes direct supervision of the Operations, Sales, and Accounting Managers, while ensuring consistent use of company systems, policies, procedures, and technologies—including full and effective utilization of Service Titan for workflow execution and performance tracking.

This role plays a critical part in driving day-to-day execution, continuous

improvement, and team accountability, while serving as a key liaison between

management teams and the CEO/President.

Reports To: CEO/President

Required Qualifications:

• Valid driver’s license; insurable under company policy
• 5+ years as General Manager or equivalent senior leadership role
• Associate’s Degree or higher
• Experience managing a $10M+ HVAC or skilled trades organization
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Demonstrated ability to lead and manage teams effectively
• Highly organized, self-motivated, and detail-oriented

Preferred Qualifications:

• 10+ years in management within the trades industry
• Bachelor’s Degree in Business, Construction Management, or similar
• Proven experience managing a $5M+ business
• Experience with Quick Books or equivalent financial software
• Strong P&L, budgeting, and job costing expertise
• Proficient in Service Titan, with experience in operationalizing its features across departments

Key Competencies for Success:

• Strategic Thinking & Business Acumen
• Process Discipline & Systems Thinking
• Data-Driven Decision Making
• Team Leadership & Accountability
• Change Management
• Problem-Solving & Conflict Resolution
• Time Management & Stress Tolerance

Key Responsibilities:

• Translate the strategic vision and goals set by the CEO/Board into actionable plans for each department
• Oversee and support the Operations, Sales, and Accounting Managers, holding them accountable for performance, efficiency, and adherence to company policy
• Foster a culture of high performance, clear communication, and continuous improvement
• Lead weekly manager meetings and contribute to broader leadership discussions on organizational effectiveness

Operations & Process Oversight

• Ensure all departments follow and document daily work using Service Titan and other internal systems
• Monitor key operational reports (billing, productivity, job costing, cash flow) and follow up with appropriate managers
• Approve purchases and overhead expenses in line with established authority and budget
• Ensure departmental compliance with internal workflows, including scheduling, dispatching, invoicing, and customer communication
• Ensure all departments fully utilize Service Titan for job tracking, performance reporting, costing, customer interactions, and employee accountability
• Work with the operations and office managers to identify inefficiencies in workflow or gaps in system use; implement solutions to improve execution and tracking
• Lead the enforcement and evolution of standard operating procedures (SOPs) within Service Titan and across departments
• Ensure there are documented and up-to-date Standard Operating Procedures (SOPs) for every department and role within the company, including desk-level procedures for all positions
• Oversee the development and ongoing maintenance of all operational, administrative, and field-based process documentation to ensure continuity, training efficiency, and scalability
• Support and supervise the sales department, including residential and commercial project pipelines
• Develop and lead weekly sales meetings, review closing ratios, follow-ups, and pricing strategy
• Provide leadership for project estimating, contract…