Director Operations

The Director of Operations leads and maintains accountability for reliable, high-quality operations across the Division, with responsibility for 24/7 Integrated Resource Center staffing services. The role plans and executes operational priorities, coordinates team members and resources, and ensures work is delivered within established timelines, service expectations, and budget parameters.

Strong relationships with divisional and ministry leadership, including ministry CNOs, is central to the position. Key processes include assessing operational needs; monitoring staffing, service, financial, and performance data; identifying trends and risks; developing improvement plans; and reporting progress and outcomes to leadership.

This is a hands‑on leadership position requiring strong communication, project and change management, healthcare operations expertise, and sound independent judgment. Qualified candidates must work effectively in a fast‑paced, highly matrixed environment; lead and develop assigned teams; manage competing priorities; maintain responsive customer service; and support operations during capacity constraints, inclement weather, emergencies, and other disruptions.

• Establishing and standardizing practices across the Central Division

• Using analytical skills to comprehend complicated issues and formulate creative solutions.

• Understanding and remaining current with the complexities of both the timekeeping and staffing functions, as well as the content and implications of multiple union contracts.

• Giving clear, concise, and thorough instruction via phone and/or email without misinterpretation.

• Re‑directing resources effectively in emergent situations.

• Remaining calm and courteous with multiple, often competing priorities while modeling professional nursing standards and expectations at all times.

• Maintaining a flexible work schedule to support a 24/7 operation.

• Lead and maintain accountability for reliable, high‑quality 24/7 Integrated Resource Center operations across the Division.

• Oversee staffing and agency services to support safe, efficient workforce allocation and dependable coverage.

• Partner with divisional and ministry leaders to understand operational needs, align staffing plans, resolve service issues, and support efficient care delivery.

• Use staffing, operational, financial, service, and outcome data to identify trends, guide decisions, optimize resources, and improve performance.

• Develop and manage reporting for improvement portfolios, milestone plans, financial outcomes, project timelines, risks, and performance measures.

• Organize and facilitate recurring meetings with leadership, team leads, and executives to gather information, communicate progress, resolve barriers, and develop countermeasures.

• Set and manage clear expectations with team members and stakeholders, and monitor progress against service commitments, work plans, and deadlines.

• Direct timely operational response during capacity constraints, inclement weather, emergencies, and other disruptions, including resource redirection, escalation, and maintenance of coverage.

• Ensure operations comply with applicable policies, regulatory requirements, labor agreements, workforce practices, and financial controls.

• Identify and implement sustainable improvements, technology‑enabled solutions, and best practices that strengthen quality, efficiency, reliability, customer service, and workforce outcomes.

• Travel, present, or provide training as needed to support divisional initiatives and operational priorities.

• Required:
  
  Bachelor's degree in nursing or related field.

• Preferred:
  Master's degree in nursing or related field.

• Preferred:
  PhD or DNP.

• R…