Accommodation Specialist

** The next part of your journey is right around the corner — with The Standard.
** A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment.

Are you ready to make a difference?
** Job Summary
** This role is the primary point of contact for employees seeking job accommodations related to qualifying disabilities, guiding them through requests ranging from simple to complex while ensuring a smooth, supportive experience. It involves assessing and triaging accommodation needs, developing recommendations for employer approval, and consulting with employers on options, processes, correspondence, and issue resolution, including participation in status meetings.

Success in this position requires exceptional communication and organizational skills, strong attention to detail, the ability to prioritize in a fast‐paced environment, and the analytical, critical‐thinking, and customer‐service focus expected at The Standard.  
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* Key Responsibilities:

*** ADA Acumen:
Provide subject matter expertise by demonstrating a high level of understanding of the ADAAA law and guidelines established by the EEOC, articulating the purpose of the ADA and provide an overview of the law for employees and employers.
* Case Management:
Provide expert and timely case mgmt. for ADA claims using a strong understanding of ADA case management processes and guidelines for cases of simple to moderate complexity.
* Employee Interaction:  Fosters trust and rapport with employees through case mgmt. with the intention to create accommodation options to support employees’ return to work or stay at work.
* Employer Interaction:  Provide account management and subject matter expertise to employers for ADA claims needs, offering guidance on ADA laws, claims processes, systems, case reviews, process questions, or other customer service issues.  
** Skills and Background You’ll Need**
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* Education:

** Bachelor’s degree in business, science, or related field; or equivalent work experience in human resources, leave management or benefit management
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* Experience:

** 2+ years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.
* Preferred professional licensure or certification:  PHR, CPDM, ADA certification.
* Proven track record of being successful with providing support and guidance to employees and employers as it relates to accommodations.  
** Key Behaviors of a Successful Candidate
*** Driving Success:
Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
* Adaptability:
Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
* Customer Focus:
Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.  #
** Why Join The Standard?
** We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
* A rich benefits package including medical, dental, vision and a 401(k)…