Program Manager

Rate of Pay : $75k per year

Shift :
Monday-Friday 8am-4:30pm

• 11 Paid Holidays
• 5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday(loaded every January 1st)
• Generous PTO policy and Sabbatical
• Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
• Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
• 5% Retirement Match with no waiting period
• Annual bonus program
• Annual professional development allotment
• Mileage reimbursement at federal rate for work related travel
• Inclusive workplace culture
• Bilingual wage differential

This full-time Program Manager provides manages all aspects of assigned program operations. The Program Manager provides leadership, supervision, and development to program staff. This role ensures high-quality service delivery, contract and documentation compliance, effective coordination with community partners, internal behavioral health division alignment and collaborative support of participants through trauma-informed, recovery-oriented practices. The Program Manager also assists with program development, quality assurance, and operational tasks as assigned to maintain effective, ethical, and participant-centered services across the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exercise independent judgment and decision-making in overseeing program operations, directing supervisory and frontline staff, resolving complex operational and participant-related issues, setting priorities, and ensuring continuity and quality of services. Serve as the primary decision-maker for program-level operations and elevate high-impact concerns to senior leadership, as appropriate.
• Guide program development, including enhancement of workflows, processes, service delivery and participant support to improve outcomes.
• Collaborate professionally with community partners including contractors, treatment providers, parole/probation and other service and resource providers, conducting outreach to enhance partnerships.
• Manage recruiting, onboarding, training, development, performance management and retention of program staff, fostering a positive and productive work environment.
• Provide staff supervision in alignment with OAR guidelines, ensuring compliance with regulatory and organizational expectations
• Ensure adequate staffing coverage by overseeing scheduling and delegation, supporting supervisors in managing gaps in coverage, and coordinating operational responses to maintain continuity of care and program operations.
• Collaborate with the multidisciplinary team to ensure high-quality, coordinated participant care and strong team cohesion, appropriately deferring clinically complex or high-acuity cases to licensed behavioral health staff.
• Monitor and audit staff documentation to ensure adherence to organizational and regulatory standards, including meeting the 50% direct-service minimum requirement, completing documentation within 24–72 hours, and maintaining high-quality, Medicaid-compliant progress notes and service records.
• Foster a collaborative, inclusive and team-oriented environment, supporting conflict resolution and effective communication across the team.
• Proactively identify participant, staff, compliance and program risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow-through in alignment with organizational policies.
• Provide leadership during critical incidents and crises, ensuring staff compliance with established procedures, activating onsite support and Narcan administration as required, and overseeing complete, accurate incident documentation and resolution.
• Ensure housing compliance and upkeep in partnership with the Operations team to ensure safety, cleanliness and supplies, and conduct monthly safety check.
• Oversee and facilitate contract compliance, quality assurance, accurate data collection and reporting, ethical practice and adherence to organizational policies within program oversight.
• Serve a diverse population effectively, providing leadership that supports participant-centered, culturally responsive, trauma-informed, and recovery-oriented services.
• Uphold organizational and credentialing ethics, including professional boundaries,…