Head, Provider IVR & Conversational Automation
Listed on 2026-10-20
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Management
AI Business & Operations, Operations Management, IT Specialist
Humana is seeking a Director to lead Provider IVR and Conversational Automation, driving strategy and modernization across provider support channels. You will guide a team of product managers and designers to improve self-service, containment, and authentication while advancing automation technologies.
Reporting to the AVP, Product Management, this remote role collaborates with Operations, IT, CRM, and vendors, monitors KPIs, and communicates with senior leadership.
This role is for the Head, Provider IVR & Conversational Automation role at Humana.
The advertised compensation is 168..
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head, Provider IVR & Conversational Automation role in the description above.
We appreciate your interest in this position.
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