Refugee and Immigrant Family Strengthening; RIFS Program Coordinator

Refugee and Immigrant Family Strengthening (RIFS) Program Coordinator

The Immigrant and Refugee Community Organization (IRCO) is a non‑profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more o.org.

Position: Refugee and Immigrant Family Strengthening (RIFS) Program Coordinator
Job Class/Grade: Coordinator 3 / Specialist 4;
Grade 5
Wage: Starting at $61,222 per year
Location: IRCO Main Office, 10301 NE Glisan St., Portland, OR 97220, Hybrid schedule
FTE: 1.0 Full‑time
FLSA; EEO; WC: Exempt;
Professional; 8877

The RIFS program was launched by IRCO in 1998 in response to the large volume of immigrants and refugees coming to the Tri‑County area who were survivors of abuse. These newly arrived community members did not know how or where to go for services or resources and faced additional community, religious, or language barriers to obtaining such support. RIFS was designed to be a unique, community‑focused program that serves immigrant and refugee survivors of domestic violence and sexual abuse and has expanded to serve additional communities.

RIFS, now part of IRCO’s broader Survivor Services sector, is comprised of a team of Domestic Violence (DV) and Sexual Assault (SA) Advocates who help survivors with safety planning, crisis intervention, emergency and stabilized housing solutions, intensive bilingual case management, interpretation, translation services, building self‑efficiency, accessing grants or other assistance funds, legal advocacy and court accompaniment, transportation, and immigration issues. RIFS also conducts prevention education and outreach in our immigrant and refugee communities.

The RIFS Program Coordinator is responsible for overseeing day‑to‑day operations and coordination of select Survivor Services programs. This includes supervising a team of DV/SA Advocates who assist individuals and families experiencing DV/SA and stalking. The Coordinator uses their DV/SA expertise to onboard, mentor, and support Advocates to cultivate trust, establish trauma‑informed communication, and provide advocacy, direct services and support, and case management that facilitates, encourages, and assists clients to reach their goals.

This senior role also monitors service quality and program performance, coordinates the RIFS hotline and waitlist, engages in community and network outreach, monitors and approves expenses, implements contract compliance and reporting, supervises advocate duties, and enhances and improves RIFS programs through vetting and scheduling trainings to cover gaps in knowledge and skills.

• Possess and apply an impeccable degree of confidentiality and utilize knowledge of laws about confidentiality, disclosures, and releases of information to ensure program and staff compliance, meeting the VAWA minimum standards.
• Coordinate daily program implementation and ensure high quality service delivery to meet all objectives stipulated by the funding awards and sector best practices.
• Create and regularly update an implementation workplan to maintain progress toward and deliver on program objectives and goals; lead program assessment, monitoring, and reporting activities.
• Ensure confidential records are maintained and ultimately destroyed as required by agency and funders.
• Draft and monitor program budgets and budget amendments; track client expenses, including matching funds.
• Approve and process requests for client assistance; submit timely payment packets; work closely with IRCO’s finance team on all financial matters.
• Regularly review data entry activities, client files, and service records, ensure data entry, case notes, client files, reports, and other administrative tasks are completed accurately within given timelines.
• Perform other duties as assigned.

• Implement a survivor‑centered, strengths‑based, trauma‑informed empowerment model to lead staff in assisting clients to attain…