Energy Assistance Specialist

Description

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more o.org.

POSITION: Energy Assistance Specialist

JOB CLASS/GRADE: Specialist 1 / Grade 8

WAGE: Starting at $48,600 per year based on experience

FLSA; EEO; WC: Non-Exempt;
Professional; 8864

LOCATIONS: IRCO - Pacific Islander & Asian Family Center (PIAFC)

8040 NE Sandy Blvd. Portland OR 97213, Hybrid schedule

FTE; FT/PT; STATUS: 1.0 FTE;
Full-Time with Benefits;
Regular

NUMBER OF POSITIONS: (1)

APPLY AT: (Use the "Apply for this Job" box below)..org

STATUS: ? Full-Time with Benefits?

PROGRAM(S): Multnomah Energy Assistance

SECTOR: Housing and Supportive Services

REQUIREMENTS:

Bilingual in English and any Asian or Pacific Islander language (Rohingya preferred)

Must be able to pass extensive background check

Applicants need to be within commuting distance to the based worksites and able to work onsite at least three days per week

Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary

IRCO’s Energy Assistance Program provides home energy assistance to households with low income. The purpose of the program is to supplement home heating and electric costs. The person in this position must have excellent communication skills, be well versed in the case management approach, be knowledgeable on how to help clients meet their housing and social service needs and have strong time management and paperwork completion skills.

Position Summary

The Energy Assistance Specialist is responsible for meeting with potential clients and assessing program eligibility; checking clients’ eligibility before scheduling appointments; completing intake and maintaining case files, required paperwork and reports on a timely and regular basis; meeting individually with clients in a case management setting to help them define, work towards, and reach their goals related to housing; making commitments to utility companies and help with Tri Met Hop applications as needed.

The Energy Assistance Specialist will be able to refer clients to other sources of assistance to help them reach their goals and interact with staff in other IRCO programs, community partners, and other parties as needed.

Essential Functions

• Ability to learn the Online Processing and Unified System (OPUS) system for the energy program (training will be provided)
• Must have the ability to function in a positive manner in a demanding work environment and demonstrate a high degree of flexibility to respond to priorities and schedules that change frequently to meet commitments
• Strong ability to multi-task and meet multiple, sometimes conflicting deadlines and prepare clear and concise reports
• Utilize a laptop, read, and analyze data in hard copy and on a computer screen
• Successfully respond to situations of pressure involving individual circumstances balanced against agency policies and goals and able to deal with distressed and/or demanding customers and employees in an effective manner
• Maintain a high level of confidentiality and listen for understanding and assist in problem solving
• Must have good grammar, spelling, and writing skills. Must clearly communicate verbally and in writing to individuals and groups, including, by telephone.
• Must be able to use basic office equipment, including, telephone, copier, fax machine, and laptop computer. Be able to sit, stand, walk, drive, talk on the telephone and/or use PC for long periods of time
• Attend training and meetings conducted as part of the Multnomah County Stability Initiative system and Energy Assistance programs
• Occasional travel to client residencies may be required

Secondary Functions

• Must be punctual, maintain a good…