Volunteer Support Specialist

Volunteer Support Specialist

If you believe volunteers deserve clear support, thoughtful coaching, and the tools to create meaningful experiences for girls, and you're at home building relationships and guiding people through challenges, this role is for you. As our Volunteer Support Specialist, you'll strengthen volunteer engagement and retention across assigned communities so troop leaders feel prepared, connected, and ready to lead.

The Basics

• Pay
  - Nonexempt/hourly, starting at $21.63 to $25.96 per hour, based on relevant education and experience. Plus $1.25 per hour for Spanish language skills at a conversational level or higher.
• Benefits
  - We offer medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and AD&D insurance; up to 35 days of paid time off per year, based on years of service; paid holidays; and a 403(b) retirement plan with an employer contribution.
• Hours
  - Full-time, 40 hours per week, flexible business hours, including evenings, some weekends, and occasional overnight travel.
• Location
  - This hybrid role travels up to 50% of the time throughout Oregon and Southwest Washington and works in the office on average one day per month at the Portland Service Center. Administrative work is generally remote unless otherwise required. Employees must maintain a safe, secure, work-appropriate setting with minimal distractions, confidentiality, suitable on-camera conditions, and reliable internet. All staff must attend in-person work as needed and must live in Oregon or Southwest Washington.

What You'll Do

As the Volunteer Support Specialist, you'll own volunteer and member retention outcomes in assigned regions, guide troop leaders from onboarding through renewal, and strengthen Service Unit volunteer teams. You'll manage volunteer support cases from first contact through resolution and partner across the council to remove barriers to participation. You'll have real ownership of local volunteer relationships, with colleagues who collaborate across regions to make support more consistent, accessible, and centered on girls' well-being.

Responsibilities

• Guide troop volunteers through onboarding, their first year of leadership, continued development, and annual renewal so they feel valued, prepared, and connected.
• Recruit, select, appoint, train, coach, and support Service Unit volunteers, helping teams plan their year, build leadership practices, and adjust when goals are not being met.
• Manage an assigned volunteer support case queue from initial concern through resolution, with clear next steps, timely documentation, and appropriate escalation.
• Lead conflict coaching, mediation, and problem-solving with volunteers, caregivers, troops, and Service Unit teams while keeping communication respectful, neutral, and centered on girls.
• Implement membership renewal and retention strategies, track engagement trends, and coordinate early outreach to troops and communities at risk of disengaging.
• Partner across departments and with community members on recruitment campaigns, volunteer resources, recognition, education, Service Unit development, and other projects that strengthen the volunteer experience.
• Represent Girl Scouts at volunteer, troop, Service Unit, and community meetings, and travel between locations to support members and transport council materials or equipment.

What You Bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• About five years of combined relevant education and experience in volunteer management, customer service, community engagement, nonprofit work, conflict resolution, case management, or related work. For example, a bachelor's degree and three years of experience, or five years of experience.
• Clear, professional, and respectful written and verbal communication with volunteers, families, colleagues, and community partners.
• Experience building trust while setting clear expectations and supporting accountability.
• Skill in conflict resolution, mediation, coaching, and problem-solving, including staying calm, tactful, and neutral during challenging conversations.
• Case management skills, including documentation, follow-through, setting timelines, and moving concerns toward resolution.
• Ability to plan and manage a calendar and workload across cases, projects, meetings, outreach, and competing…