Medical Administrative Manager

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Organization Summary

The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well‑integrated services that benefit the community and support our patients to recover and maintain recovery from addiction. Each employee will, at a minimum:

• Have intermediate knowledge of substance use disorders
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process
• Respect the diversity and uniqueness of each person and organization we serve
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self‑care
• Uphold the highest standard of customer service to clients, referents, and all community partners

Department/Program

Medical

Reports To

Nurse Manager

Status

Full‑Time

Pay Grade

Exempt/Salary

Annual Salary

$45,000–$50,000

Position Summary

The Medical Administrative Manager supports the Nurse Manager in hiring, scheduling, and supervising the 24/7 nursing and medical support staff. The role provides administrative support to medical leadership, coordinates community partnerships, and helps implement educational initiatives.

Essential

Job Responsibilities

• Collaborate with the Nurse Manager on hiring, scheduling, performance reviews, and time‑card processing.
• Coordinate celebrations for patients and staff in Withdrawal Management.
• Share staffing and scheduling responsibilities with the Nurse Manager.
• Ensure smooth 24/7 operations of the Withdrawal Management Unit with NOC Shift Supervisors.
• Help develop nursing school educational partnerships and recruitment pathways.
• Support medical leadership in scheduling meetings with community partners, building presentations and coordinating promotional events.
• Attend periodic organizational leadership meetings.
• Ensure safe, quality care through adherence to medical policies and procedures.
• Maintain strong relationships with other Fora departments.
• Provide administrative support for new program development.

Essential Job Functions

• Model healthy communication and behavior through non‑violent communication and verbal de‑escalation.
• Adhere to harm‑reduction principles.
• Perform additional duties as assigned.

Professional and Ethical Responsibilities

• Adhere to professional codes of ethics, federal and state laws, and agency policies.
• Practice appropriate self‑care and maintain confidentiality, privacy, and security (HIPAA, 42 CFR Part 2).
• Participate in ongoing supervision and consultation.

Supervisory Functions

• Provide schedule and staff coverage for the withdrawal management program.
• Ensure accurate and timely staff documentation.
• Document supervisory issues and coordinate staff grievance resolution.
• Support training programs for new staff and ensure completion of required trainings.
• Oversee onboarding process for new medical staff and compliance training.
• Provide leadership and guidance for residential and withdrawal management staff.

Qualifications

Education and Experience Required

• Minimum of 3 years of management experience; must have experience with scheduling and direct supervision.
• Experience in mental health & addiction settings helpful but not required.
• Bachelor’s degree required.

Knowledge, Skills, and Abilities Required Proficient in Microsoft Office applications.

Excellent written and verbal communication.

Strong organizational skills and attention to detail.

Initiative and problem‑solving skills.

Self‑awareness and ability to use it effectively.

Other Requirements

• For employees with a history of substance use disorder, a minimum of two years of sobriety is required.
• Ability to pass pre‑employment drug and criminal background checks.
• Some amount of regular phone connectivity to answer internal and external contacts.

Working Conditions

• Indoor office environment with periodic travel.
• Shift assignments include days, evenings, nights, weekends, and holidays.
• Potential exposure to communicable diseases, hazardous chemicals, and sharp equipment.
• Fast‑paced, high‑volume work environment…