Quality Assurance Manager - Notional

** Location
* * The Quality Assurance Manager is responsible for overseeing and implementing quality control and compliance programs within an ICE detention facility. This role ensures that all operations meet ICE Performance Based National Detention Standards (PBNDS), federal regulations, and contractual obligations, while promoting continuous improvement and accountability. This also includes safety regulations, implementing safety protocols, performing audits of programmatic procedures, and works directly with the Facility Director, supervisors, and stakeholders to facilitate process improvement and develop new procedural requirements.

This role also involves risk assessment, training, and emergency preparedness to protect staff, detainees, and facility operations.
** Responsibilities
* * Develop, implement, and monitor quality assurance policies and procedures across all departments.

Train staff on quality assurance protocols, compliance requirements, and best practices.
** Job Requirements
** 3–5 years of safety and quality management experience in corrections or command center environments. Strong knowledge of ICE detention standards, federal regulations, and audit procedures. Excellent analytical, organizational, and communication skills.

Experience with incident tracking systems and quality management software.
** Preferred Qualifications
** DHS or ICE experience

Ability to travel
** Physical Requirements and Work Conditions
** Ability to ascend/descend stairs Ability to lift up to 30 lbs.
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