Director of Global Product Integrity

This position is a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.

Overview

The Director of Global Product Integrity is a strategic leader responsible for ensuring that every product delivered to market meets the highest standards of quality, safety, and consumer satisfaction. This role goes beyond traditional QA by embedding consumer feedback, brand expectations, and emotional resonance into the quality strategy. The ideal candidate is passionate about translating consumer insights into tangible product improvements and building trust through consistent product excellence.

Responsibilities

• Develop and lead a quality assurance strategy that aligns with brand values and enhances consumer experience across Brands and Sales Regions.

• Integrate consumer feedback, reviews, and return data into quality improvement initiatives.

• Champion a culture of quality that prioritizes consumer delight and loyalty.

• Oversee quality control processes across the product lifecycle—from design and development to manufacturing and post-launch.

• Define and enforce product performance standards that reflect real-world usage and consumer expectations.

• Partner with advanced innovation, product creation and sourcing teams to ensure quality is built into product design and sourcing strategies.

• Work closely with marketing, customer service, and product creation to understand consumer sentiment and ensure quality standards reflect consumer needs.

• Lead cross-functional quality reviews and post-launch assessments to drive continuous improvement.

• Facilitate rapid responses to Quality issues and develop solutions that minimize lost sales and drive financial accountability for incurred losses.

• Establish KPIs and dashboards to monitor product quality, consumer satisfaction, and defect trends.

• Analyze consumer complaints, warranty claims, and social sentiment to identify systemic issues and opportunities in consumer rights standards, product creation and manufacturing.

• Ensure compliance with all relevant safety and regulatory standards for the markets we operate in.

• Lead risk assessments and mitigation strategies for new product launches and market expansions.

• Build and mentor a high-performing QA team focused on innovation, accountability, and consumer empathy.

• Foster a proactive, solution-oriented mindset across the organization.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, Consumer Science, or related field (Master’s preferred).

• 10+ years of experience in quality assurance within the consumer goods industry.

• Proven track record of improving consumer satisfaction through quality initiatives.

• Strong understanding of consumer behavior, product testing, and regulatory compliance.

• Excellent communication, leadership, and analytical skills.

• Experience with PLM, ERP, and quality management systems.

Preferred Experience:

• Experience with VOC (Voice of the Customer) programs and Net Promoter Score (NPS) strategies.

• Background in human-centered design or consumer research.

• Certifications such as Six Sigma, ISO 9001, or ASQ CQE.

#Hybrid
#LI-LC1

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that…