Manufacturing Quality Improvement Analyst II

Inside the Role

The Field Quality Team (FQT) Lead role within the Product Reliability organization serves as a technical project manager for field quality topics. The role is to lead cross‑functional teams to identify the most critical field issues, analyze trends, open and manage FRACAS investigations, and escalate technical concerns to the appropriate subject matter experts (SMEs). While SMEs retain technical ownership within their domains, FQT Leads provide the structure, accountability, project management, and coordination needed to drive issues from identification through sustainable resolution in a timely manner.

FQT Leads facilitate collaboration across Engineering, Supplier Quality, Service, Warranty, Manufacturing, Compliance, and other key functions. They collect claim and product information, summarize data, lead internal structured problem‑solving activities, drive action item execution, support training and deployment efforts, and maintain visibility through leadership forums to help prevent recurrence and improve customer satisfaction.

The FQT Lead will work within a team of fellow FQT Leads and will focus on a specific portion of the vehicle. They will also own unique tertiary responsibilities, such as company and team reporting on quality, FRACAS tool and process ownership, Rate Planning, report out forums, etc.

The Product Reliability organization identifies customer‑facing quality issues and coordinates problem‑solving initiatives to improve customer experience and DTNA bottom line. This position directly supports the GO2030 imperative of “Total Cost of Quality” by ensuring our customers receive the best quality trucks by improving warranty fault rates and costs on current vocational and on‑highway products.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

$71,000 - $91,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits

• 401k company contribution with company match up to 8% as well as non‑elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short‑term and long‑term disability plans

What you Drive at DTNA

• First point of contact for field quality emerging issues
• Issue Identification:
  • Monitor trends and identify emerging risks
  • Coordinate and lead cross‑functional investigations on product quality by analyzing warranty patterns relative to product configurations
  • Use digital tools and facilitate forums between aforementioned DTNA teams to collect additional details that define warranty claim and truck populations.
  • Develop statistical methods to analyze warranty claim rate, warranty cost, and product volume.
• Corrective action and reporting:
  • Summarize the problem scope into a Failure Reporting and Corrective Action System (FRACAS), quantify failure modes and probable root causes, so it can be addressed by the appropriate team
  • Coordinate cross‑functional teams and drive accountability
  • Facilitate structured problem‑solving and corrective actions
  • Escalate technical issues to the appropriate SMEs and lead topic reporting with support from SMEs
• Lead tertiary responsibilities and special assignments (will be allocated based on individual skillsets, capacity, and areas of expertise, including reporting, systems, and process‑related work)
• Answer report requests on various quality topics and provide…