Dispatcher, Retail

D&F Plumbing, Heating and Cooling is looking for a dynamic and organized individual to lead our dispatching team as a full‑time Dispatcher. This lead dispatching position is perfect for someone who wants to ensure that we provide exceptional customer service while meeting our clients' needs.

Benefits include an expected wage of $24 - $29 per hour depending on experience, competitive pay, and excellent benefits. Training period is required for the first 30 days.

Since 1927, we've proudly served the Portland area with expert plumbing services, driven by our mission to provide every person with an unforgettable red carpet experience. Our commitment to excellence is anchored in our core values of integrity, initiative, collaboration, education, and accountability. We believe in doing the right thing and fostering an environment where team members feel valued, supported, and encouraged to grow.

By investing in continuous training and celebrating innovative ideas, we keep our team at the forefront of the industry.

This customer service position typically works day shifts. We are seeking applicants with weekend availability.

As a Dispatcher, you play a key role in ensuring that our customers receive the best possible customer service. As our lead dispatcher, you are responsible for training and offering feedback to our dispatchers. With quick thinking and excellent organizational skills, you provide guidance and support to our team of dispatchers who spend most of their day on the phone speaking with customers, scheduling service calls, and dispatching our plumbers to job sites.

Using your excellent communication skills, you audit calls and ensure that the scripts we use are clear and compelling. Your diligent efforts result in more booked calls and more business for our company. You step in to field calls whenever you are needed, and you ensure that we have enough staffing during our busy season.

• 2+ years of experience in a similar position
• Good eye for detail
• Ability to audit jobs and process software effectively
• Experience using Service Titan
• Experience in the service and trades industry
• Knowledge of the industry
• Experience scheduling a service team by best route and job qualifications
• Computer and typing proficiency
• Proficient communication with customers and field techs
• Understanding of revenue and strong leadership skills
• Positive, motivating, and quick to solve problems
• Ability to take initiative and jump in where needed

If you think this job is a good fit for you, applying is a breeze! Please do not apply unless you have had dispatching experience in either plumbing, electrical, or HVAC.

Referrals increase your chances of interviewing at D&F Plumbing, Heating and Cooling by 2x.

97232

$24 - $29 per hour