Customer Service Coordinator - Fleet Services

Overview

Customer Service Coordinator (CSC) supports shop management through timely customer communications, scheduling, inventory ordering, repair follow‑up and maintenance file management. The role provides industry knowledge and opportunities to progress into an Operations Supervisor.

• Shop
  
  Location:
  
  Portland, OR
• Work Schedule:
  
  Tuesday – Saturday
• Shift: Tuesday – Friday: 7:00 am to 3:30 pm;
  Saturday: 6:00 am to 2:30 pm
• Hourly Pay – Paid Weekly

• Improve the quality and consistency of customer communications and meet customer expectations.
• Perform customer relationship activities including interface, issue resolution and satisfaction tracking.
• Execute communication protocols for PM scheduling, follow‑up, breakdowns and vehicle status updates.
• Drive improvement in Customer Satisfaction (CSI) scores.
• Enhance branch productivity through effective work scheduling and planning.
• Create repair order tasks, update work planning sheets and review maintenance reports for preventive maintenance and follow‑up.
• Coordinate with rental counter to identify repair needs, substitute units and vehicle wash requirements.
• Manage outside repair coordination with vendors and customers.
• Maintain a resource that allows management to effectively oversee shop operations.
• Handle all incoming shop calls and perform clerical duties within shop operations, including vehicle maintenance files.
• Process all Accounts Payable and create repair orders for technicians.

• Contribute to cost containment through effective inventory planning and warranty management.
• Enhance branch productivity through effective work scheduling and planning.
• Perform other duties as assigned.

• Detail oriented with excellent follow‑up practices.
• Capable of multi‑tasking, highly organized with strong time‑management skills.
• Flexible, self‑driven and thrive in a fast‑paced environment.
• Ability to create and maintain professional relationships at all levels of the organization.
• Ability to work independently and as part of a team.

• High School Diploma or GED.
• 1 year or more of customer service or comparable experience with issue resolution.
• Advanced computer skills including spreadsheets and word processing.

• Hourly Pay: $24 – $24 (per hour).
• Potential eligibility for annual bonus, commission, and/or long‑term incentive plan based on level and type.

• Medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax‑advantaged 401(k) retirement savings plan.
• Additional benefits available for full‑time positions (e.g., PTO, 401(k) employer match).

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.