Program Operations Specialist

Salary Range: $58K-63K, based on experience.

1338

Tryon Mission: to increase client brand value through white-glove service and tangible engagement. 1338

Tryon is a WBENC-certified, woman-owned tangible marketing B Corporation based in Portland, Oregon that supports the world's most innovative brands forge meaningful connections by executing complex marketing programs through activations and tangible engagement experiences, from branded merchandise, company stores and employee experience programs to event asset deployment, inventory management, fulfillment, supply chain management and global logistics.

Critical role bringing client marketing programs to life, supporting every stage of execution from online company stores and inventory management to sourcing, fulfillment, event support, and customer service.

This role sits at the intersection of customer service, e-commerce, sales support, product sourcing and program management. You'll work closely with account management, operations, suppliers and clients to make sure programs run smoothly, orders are processed accurately, online stores remain current, and clients receive proactive, white-glove support.

You'll identify new products and ideas that keep client programs fresh and relevant, monitor program activity, and support the development of quarterly business reviews and program recommendations.

Build, optimize, maintain and update online company stores and client marketing portals.

Configure products, descriptions, categories, pricing, user permissions, and other store content.

Ensure online stores accurately reflect current inventory, approved products and client brand standards.

Monitor store activity and identify products that need to be replenished, reordered, or discontinued.

Coordinate product launches, seasonal updates and store refreshes.

Support marketing programs, employee experience initiatives and event activations.

Source products and recommend solutions from 1338

Tryon's approved supplier network.

Develop client quotes and product recommendations while balancing brand standards and guidelines, quality, timelines, and budget.

Own assigned client programs from approved quote through final delivery, tracking customer orders and supplier production to ensure every project is executed accurately, on time, within budget, and in accordance with approved client specifications. Drive purchase orders, production timelines, proof approvals, and shipping coordination through final delivery.

Monitor program performance and identify opportunities to improve execution, and growth.

Provide proactive updates to clients and internal stakeholders, ensuring expectations, timelines, and project status are clearly communicated.

Develop thoughtful product, decoration method and decoration placement recommendations based on the client's brand guidelines, audience, objectives, budget, sustainability, logistics and program history.

Monitor new products, trends, sustainable alternatives and supplier capabilities.

Help refresh existing programs so product assortments remain relevant rather than becoming stagnant.

Request pricing, samples and product information from suppliers as needed.

Prepare presentations, estimates and sales orders for client approval, then issue purchase orders to suppliers to move approved orders into production.

Balance creativity with practical considerations including inventory availability, lead times, quality, sustainability, budget and fulfillment requirements.

Coordinate with and provide information for warehouse staff regarding incoming inventory, stock orders, kitting and client program requirements.

Assist with quality checks when appropriate.

Provide warehouse and fulfillment coverage during vacations, staffing gaps or unusually high-volume periods.

Support larger kitting, assembly and fulfillment projects when additional team support is needed.

Provide responsive, professional customer service to clients and company-store users.

Respond to questions regarding orders, products, inventory, shipping and program policies.

Research and resolve order issues, working with suppliers, warehouse staff, carriers and internal team members as needed.

Communicate proactively and with appropriate urgency when an issue could affect a client, order or program. Use the communication method appropriate to the urgency of the situation and actively drive issues…