Store Office Support

We have been in business for over 110 years, and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over thirty stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history.

Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's Timeworks store in Downtown Portland is seeking a full-time Store Office Support Coordinator to join our team. Our ideal candidate will have great interpersonal communication and organizational skills, as well as fine jewelry and/or watch sales experience, or other luxury sales experience.

The Store Office Support Coordinator (SOSC) maintains the coordinated flow of all repair jobs coming into and out of the store. In this position the SOSC would take-in repairs from the customer and work with the store Manager and associates to determine which repairs would be completed in-store, and which repairs would be forwarded to other vendors (i.e.: Olympic, Jewel-Craft, BBJ 840, or to the manufacture).

The SOSC would manage the repair flow and communication from beginning to end by providing status updates to customers, manufacturers, sales associates, and store managers. The SOSC would also manage invoice reconciliation and provide reporting as needed. This is an hourly position, with scheduling discussed with the store manager.

• Responsible for proper customer facing repair intake for both watch and jewelry repairs.
• Responsible to appropriately deliver customer repairs and collect payment
• Responsible to follow up with customer to ensure they are satisfied with the service within 10 days after pick-up.
• Responsible for daily check-in and processing of all customer inbound jobs.
• Rolex job tracking—both in-store and factory repairs including BBJ 840.
• Provide Rolex job status and service confirmations to customers.
• Provide all pending job estimates to customers and follow-up as needed.
• Invoice reconciliation for services, spare parts, and tooling.
• Create service estimates and service invoices for all repair jobs processed through store.
• Communicate to store associates and customers regarding service delays.
• Provide status on pending or in-process jobs for sales associates, watchmaker/watch tech, and store managers.
• Utilize best practices in handling incoming and outgoing jewelry and watch repairs from intake to delivery to customer
• Operate point of sale (POS) system to take payment or obtain credit authorization
• Inspect and clean customers' jewelry
• Maintain a working knowledge of the organization, job flow, and job turnaround expectations.
• Organize and maintain physical and digital department filing system.
• Perform other general administrative tasks and duties as directed by management for the benefit of the company, program, and employee(s).
• Greet customers and provide them with excellent experience while they wait for a Sales Professional
• Assist with maintaining accurate inventory of all merchandise and ensuring merchandise security
• Support Sales professionals with Inventory reconciliation (Priority List)
• Merchandise receiving and shipping
• Transfers and blow backs reconciliation
• Assist customers at the register with repair pick up, payment processing, inventory look up.
• May hold additional responsibility as a Key-holder responsible for physically opening and closing the store. Directs business opening and closing procedures. Responds to alarm calls and is available for after hours maintenance.
• Work with teammates towards store goals, creating a positive working…