Sales & Events Operations Administrator

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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Catering/Event Planning

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

WE ARE LOOKING FOR a Sales & Events Operations Administrator

Job Summary:

We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.

Please join our Sales & Events team as a Sales & Events Operations Administrator.

The hourly rate is $23.40/hour.

Position Summary

The Sales Operations Administrator supports hotel sales performance by combining sales administrative support, sales systems administration, data management, reporting, and process coordination. This role helps the sales team stay focused on revenue-generating activity by keeping sales tools accurate, workflows organized, reporting reliable, and client documentation moving efficiently.

Responsibilities include but not limited to:

• Prepare, format, route, and track proposals, contracts, amendments, and client-facing sales documents.
• Maintain accurate booking files, client records, room block details, concessions, deadlines, and supporting documentation.
• Support sales managers with follow-up items, client forms, rooming list reminders, deposit tracking, and internal coordination.
• Prepare sales meeting materials, agendas, recaps, and action-item follow-up.
• Coordinate with catering, events, reservations, revenue, accounting, front office, and operations to support clean handoffs.
• Support with site tour preparation both on site and prior to arrival.
• Maintain the System Administration Checklist.
• Serve as the first point of contact for sales system questions, basic troubleshooting, user support, and workflow guidance.
• Coordinate user access, permissions, onboarding, offboarding, and escalation of system issues to IT, vendors, brand support, or corporate resources.
• Maintain consistent system standards for required fields, booking statuses, market segments, source codes, lost business reasons, account ownership, and activity tracking.
• Support system adoption by coaching users on proper entry, dashboards, reporting views, and standard workflows.
• Review and audit contracts vs systems and identify discrepancies prior to turning.

Data Management and Reporting

• Audit accounts, bookings, pipeline, activities, and lost business.
• Correct data errors, duplicates, and inconsistencies.
• Generate sales, pipeline, pace, activity, and production reports.
• Support leadership dashboards and executive reporting.

Process Improvement and Training

• Maintain SOPs, templates, and reporting tools.
• Identify process improvements and reduce manual work.
• Onboard team members on systems and processes.
• Maintain sales resources and internal checklists.

What are the additional benefits of working at the Hyatt Regency Portland?

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• Health Benefits for you and your dependents
• Paid Vacation, Sick and Holidays
• 401K Plan with Matching Contributions
• Employee Stock Purchase
• Complementary Meals
• Tuition Reimbursement Program
• Family Bonding Benefits as well as Oregon Paid Leave
• Complimentary hotel nights, friends & family discounts at Hyatt properties around the world

Whether…